Data Center Engineer
1 month ago
Long Term Project working inside a Data Center
Responsibilities:- Great server hardware knowledge with a deep understanding of all component & system type failures
- Proven RCA or Failure analysis history
- Experienced in controlled experiments to determine the root cause
- Assist in conducting failure analysis on-field issues until the root cause is determined based on:
- Controlled testing of suspect hardware, system, or firmware
- Engagement of internal engineering departments and the customer
- Proactively and reactively support field deployments globally by:
- Maintaining deployment equipment, image, and software
- Learning new products in the production or lab environment
- New Product Introduction training for site leads and technicians in the field
- Assisting field technicians to resolve known and unknown issues real-time
- Assist in tracking server fleet health to investigate trends, new unknown issues, and validate maintaining customer SLA
- Utilize Linux and Windows Command-Line to troubleshoot hardware
- Physical Network Set-Up
- Network troubleshooting of Layer-1, Layer-2, Layer-3
- Making, cleaning, or running cables
- Cable management (labeling, dressing, and unintrusive)
- Assist network admins in setting up switches
- Confirming connections both visually and virtually
- Cable tracing
- Port map updates
- Communication, Foundational Skills, and Competencies
- Setting up pre-work meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear
- Daily status updates
- Define, develop, and implement external and internal customer initiatives
- Proactively support field sustaining activities by
- Developing SOPs, Knowledge articles, & guides
- Conduct training on new issues/resolutions, new technical processes & new tools
- Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and VSEI
- Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center
- Pre and post-work follow-up for projects
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