Front Desk/Hotel Assistant Manager
1 month ago
Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.
In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for. Join our Team- Work on a team that is built on mutual respect, collaboration, excellent service.
- Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
- Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
- Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.
- Direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures.
- Ensure a smooth operation of registration and cashiering functions of the Front Office.
- The ability to direct all activities of the Assistant Managers and Night Assistant Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
- Discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.
- Review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
- Escort VIP and return guests to their rooms.
- Keep the Rooms Division and Front Office Manager of all activities of Front Office, Telephone, and Concierge Departments.
- Handle guest complaints and keep management informed as necessary.
- Keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
- Ensure maximization of revenues and control of expenses in all areas under control.
- Preferred experience in a luxury hotel in a similar role.
- At least 2 years of similar experience in a luxury hotel setting is required.
- Works harmoniously and professionally with co-workers and supervisors.
- Must have full flexibility in schedule.
- Able to work weekends, holidays and daytime.
- Ability to stand for long periods of time.
- Excellent communication skills
- Arabic language is an advantage
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