Duty Manager

1 month ago

Doha, Qatar Qatar Airways Full time

About the role:

Duty Manager Manages the daily operation of the designated shop effectively and efficiently to achieve sales through excellent guest service and ensuring the security of stocks and cash in accordance with company policy of Qatar Duty Free. The role includes the following responsibilities:

 

  • Communicate shop sales targets to sales assistant and supervisors effectively ensuring all staffs are fully aware of the sales target and motivated to drive sales results.
  • Achieve shop sales targets on daily basis by the effective deployment of staffs and management of stock.
  • Coordinate with merchandising team ensuring necessary stock and consumable is ordered from stores and/ or bonded warehouse for operational efficiencies and to meet sales targets.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
  • Managing the team service delivery, ensure excellent customer service are delivered to all guest in HIA, reinforce GUEST model with in the shop.
Qualifications

About You:

Essential

  • Bachelor's degree or equivalent
  • Some financial knowledge of Cash handling, banking and working with budgets.
  • Professional usage of Word/Excel is essential, while working knowledge of other retail IT systems is must.

Previous Experience:

Essential

  • Experienced - minimum 4 years of job-related experience required.
  • Should have a minimum of 3 years’ experience in the Retail or Service Industry.
  • Operational knowledge of Retail Environment is important, knowledge of Airports and Service Industry will be an advantage.

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

  • All internal candidates can only have three active applications at any point in time.

  • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role

  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process

  • If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this

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