Contact Center Supervisor

1 month ago


Qatar BPO Plus Full time

Job Title: Hospitality Contact Center Supervisor, Healthcare Sector

Location: Doha,Qatar

About Us: BPO+ is a leading manpower provider dedicated to delivering exceptional performance. We are seeking a dedicated and skilled Hospitality Contact Center Supervisor to join our team. This individual will play a pivotal role in ensuring the smooth operation of our contact center, handling a team of call agents, auditing calls, and preparing performance reports.

Qualifications and experience:

  • Bachelor's degree in a related field or equivalent work experience
  • Proven experience in contact center management, preferably in a healthcare or hospitality setting

Job Requirements:

  • Strong proficiency in English, both written and verbal.
  • Additional language proficiency is a plus.
  • Excellent communication and interpersonal abilities.
  • Strong leadership and team management skills
  • Proficiency in call center software and CRM systems
  • Proficiency in computer skills, with expertise in data analysis tools, MS Office products (including Power BI and VBA), and any relevant software used in the role
  • Analytical and problem-solving skills
  • Attention to detail and ability to multitask.
  • Knowledge of healthcare industry regulations and customer service best practices.

Key Responsibilities:

As the Hospitality Contact Center Supervisor, you will be responsible for:

Setting Performance Targets: Determine performance targets for the helpline call center to ensure high-quality service delivery.

Recruitment and Onboarding: Participate in the recruitment process, hire new call center employees, and oversee their onboarding.

Team Management: Provide guidance, feedback, and support to team members, fostering a friendly and motivating work environment.

Training: Train new employees, ensuring they are equipped with the necessary skills and knowledge.

Performance Measurement: Implement KPIs and metrics to monitor and measure call center performance, including call interruptions and wait times.

Compliance: Ensure that the team adheres to company policies and procedures, promoting a culture of compliance.

Reporting: Prepare and present regular reports on call center performance, including monthly, quarterly, and annual reports.

Communication: Attend meetings and regularly meet with senior management to report on the progress of the call agent team, addressing any recurring issues or challenges.

Attendance and Evaluation: Manage staff attendance and conduct performance evaluations to drive continuous improvement.

Call Auditing: Regularly audit calls to ensure quality and adherence to established protocols.

Staff Meetings: Organize and lead regular staff meetings with the call agent team to discuss updates and improvements.

Customer Service: Provide product and service information to callers by answering questions and offering assistance, ensuring excellent customer service.

Quality Improvement: Identify areas for improvement and recommend changes to enhance the quality of services provided.

Equipment Maintenance: Ensure that equipment and technology are operational by following established procedures and reporting malfunctions.

Data Management: Compile work volume statistics for accounting purposes and maintain records of customer requests and complaints.

Job Types: Full-time, Permanent

Salary: QAR5,000.00 - QAR6,000.00 per month

Experience:

  • Contact Center Supervisor: 3 years (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)
#J-18808-Ljbffr

  • Qatar Tanqeeb Full time

    PM - contact center domain Must Have: * 10+ years of overall experience, managing IT projects especially in contact center domain. * Program Level status reporting on the cost, schedule, improvements and innovations initiatives periodically * Manage different stakeholders, run governance and review meetings * Responsible for Innovation and Improvement...

  • van sales supervisor

    20 hours ago


    Qatar BEAUTY LINES QATAR Full time

    We are looking for proactive and goal-oriented individuals to become part of our team for the following role:Van Sales SupervisorOur company specializes in the distribution of grooming products for men's salons. As a Van Sales professional, your main tasks will include establishing and nurturing connections with salon proprietors and managers, boosting...

  • Receptionist

    1 month ago


    Qatar Itcan Dental Center Full time

    As a receptionist at our esteemed dental center in Qatar, you will be the first point of contact for patients, visitors, and clients. Your primary responsibility will be to ensure a warm and professional welcome to all individuals entering the facility. You will play a crucial role in providing exceptional customer service and facilitating smooth operations...

  • Vie QAtar

    1 month ago


    Qatar Technip Energies Full time

    Lieu : RAS - LAFFAN (QATAR) Poste : VIE Qatar - Command Center - Reporting PowerBI F/H Début souhaité : Février 2023 Durée : 24 mois Montant de la gratification : 2526,66 €/mois ( prise en charge du logement, transport etc... ) **Technip Energies - Ensemble, repousser les limites pour façonner un avenir durable** Technip Energies est une...


  • Qatar Itcan Dental Center Full time

    Assist surgical team during eye surgery - Carry out patient assessments before and after eye surgery - Conduct fittings for glasses and contact lenses - Instruct patients how to properly care for eye injuries or disorders at home - Collect patient medical histories - Evaluate and record visual activity and ocular functions - Conduct vision tests - Administer...

  • HSE Safety Trainer

    4 weeks ago


    Qatar Venture Gulf Training Center Full time

    The HSE Trainer will prepare and maintain HSE Training records, monitor and set schedules for HSE Training classes as required by the HSE Training Supervisor. The HSE Trainer will develop language specific (English and French) training programs. Support the development and delivery of the HSE Training Programs.


  • Qatar Milaha Full time

    **Description** **Key Roles & Responsibilities** - Ensure Preparation as directed by Project Coordinator / Construction Manager - Prepare material requirements as directed by Supervisor / Company man and coordinate with Onshore. - Co-Ordinate with vendors for arranging materials - Keep track on the Vessel for loading & offloading cargo - Verification of all...

  • Banquet Supervisor

    1 month ago


    Qatar Marriott International, Inc Full time

    **Job Number** 24060990 **Job Category** Food and Beverage & Culinary **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and...

  • Marketing Manager

    4 weeks ago


    Qatar Talent Pal Full time

    Customer AdvisorOur client is a luxury fashion house considered one of the worlds most prominent fashion houses. They offer a broad range of readytowear products leather goods and shoes.Location: Outlet (Samut Prakan)Mission of the RoleStand at the center of the organization to create a memorable luxury shopping experienceEngage customers in the brands...


  • Qatar Marriott International, Inc Full time

    **Job Number** 22208140 **Job Category** Food and Beverage & Culinary **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and...


  • Qatar Marriott International, Inc Full time

    **Job Number** 24032171 **Job Category** Event Management **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Verify that AV equipment needed is in the inventory before event. Set-up, operate, and...


  • Qatar Marriott International, Inc Full time

    **Job Number** 24028159 **Job Category** Reservations **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...


  • Qatar Orion Engineering Services Full time

    Responsible for implementation of the contract management process.Acts as the primary contact between the project team, ensuring that all legal and contractual matters are addressed efficiently and promptly.Responsible to review all contracts raised by the Marketing Division to adhere to company policies and proceduresResponsible for informing the project...


  • Qatar Marriott International, Inc Full time

    **Job Number** 23074709 **Job Category** Food and Beverage & Culinary **Location** Le Royal Méridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and...

  • Lead Gym Attendant

    12 hours ago


    Qatar Maxit Advertising LLC Full time

    Job SummaryLead Gym Attendant assist the Community Services Supervisor with the training and supervision of gym attendant and equipment checkout attendant. Ensure that equipment is checked constantly for safe operation and tagged visibly clear with a notice when it is unsafe or unserviceable. Ensure that clean towels are on hand and in sufficient quantities...

  • Front Desk Supervisor

    1 month ago


    Qatar Marriott International, Inc Full time

    **Job Number** 22205840 **Job Category** Rooms & Guest Services Operations **Location** Agora Doha Autograph Collection, Building No. 3, Street No. 353, Lusail, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g., problems...


  • Qatar Maxit Advertising LLC Full time

    Job SummaryProvide sporting and fitness events support for MWR as assigned by the Sports & Fitness Supervisor. Specialists are responsible for maintaining the highest possible standard of service. Organize, conduct and assist in implementing sports and leisure events.Major Job Activities Assist Sports & Fitness Supervisor with implementation of quality,...

  • Lead Gym Attendant

    20 hours ago


    Qatar Maxit Advertising LLC Full time

    Job SummaryLead Gym Attendant assists the Community Services Supervisor with the training and supervision of gym attendants and equipment checkout attendants. They ensure that equipment is regularly checked for safe operation and clearly tagged if unsafe or unserviceable. It is their responsibility to keep clean towels readily available, maintain a...


  • Qatar NES FIRCROFT Full time

    BH-228744 Posted: 26/03/2023 - competitive- Qatar- Contract- Oil & Gas- Structure Superintendent- Ensure civil, earthwork and structure fabrication/construction activities are undertaken in accordance with project needs in general and compatible with project safety, quality, schedule and cost objectives in particular. - Interfaces among various project...


  • Qatar Allianz Partners Full time

    **Summary**: Evaluate more complex data entry, clerical, and accounting tasks involved in the preparation and processing of patient insurance claims. Supervises releasing team with regards to productivity and efficiency. **Main Tasks**: - Ensures that insurance claims information is entered into the system correctly, to ensure accurate processing and...