Front Desk/Hotel Assistant Manager

1 month ago

Qatar شركه المواهب Full time

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:

“The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

Join our Team

Work on a team that is built on mutual respect, collaboration, excellent service.Four Seasons provides employees with the same level of care that we expect to be shared with our guests.Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.

Four Seasons Hotel Doha:-

Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler’s haven fashioned to the finest international standards. It is the centerpiece of Doha’s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st century conveniences.

Our Team:-

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and a passion.

Job Description:-

The Hotel Assistant Manager oversees the Front Office operations and acts as the manager on duty in the hotel when senior managers are not available. They direct staff that performs the following duties: welcomes and registers hotel guests, explain the Rooms and establish credit or method of payment. Checks guest out of the hotel, prepare and explain the bill. They oversees the guest services department which welcomes and assists our guests by welcoming them and providing luggage assistance and an orientation of the hotel. They provide personalized restaurant and entertainment recommendations based on extensive knowledge of the area. They have the ability to oversee multiple operational departments in the absence of management presence. They respond to a wide variety of guest requests by accurately assessing their needs by adding personal recommendations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies. The Hotel Assistant Manager complies with any additional requests that may arise pertaining to Front Office duties.

Oversees the Front Desk operations and responds to a wide variety of guest requests by accurately assessing the guest needs and requests.Direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures.Ensure a smooth operation of registration and cashiering functions of the Front Office.The ability to direct all activities of the Assistant Managers and Night Assistant Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.Discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.Review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.Escort VIP and return guests to their rooms.Keep the Rooms Division and Front Office Manager of all activities of Front Office, Telephone, and Concierge Departments.Handle guest complaints and keep management informed as necessary.Keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.Ensure maximization of revenues and control of expenses in all areas under control.

Preferred Qualifications And Skills

Preferred experience in a luxury hotel in a similar role.At least 2 years of similar experience in a luxury hotel setting is required.Works harmoniously and professionally with co-workers and supervisors.Must have full flexibility in schedule.Able to work weekends, holidays and daytime.Ability to stand for long periods of time.Excellent communication skillsArabic language is an advantage

Our Offering:-

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in a high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization:-

The Hotel will apply for work authorization for a successful candidate.

Learn more about employment with Four Seasons:-

You could also learn more about employment with Four Seasons via the following channels:

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