General Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar PromoQ Full time

As the General Manager of the Food & Beverage Division, you will assume responsibility for overseeing the operations of multiple restaurant brands in various locations, including a restaurant bar within a 5-star hotel.

This role demands strategic leadership, financial acumen, commitment to guest satisfaction, and team development skills.

We are seeking a visionary leader who can drive profitability, uphold quality standards, and foster a culture of excellence across all facets of the division.


Key Responsibilities:

  • Provide strategic direction and leadership to achieve business objectives, including revenue targets, guest satisfaction, and operational excellence.
  • Manage finances through budgeting, forecasting, cost control, revenue optimization, and analyzing financial reports and key performance indicators to identify areas for improvement.
  • Develop and implement operational policies, procedures, and standards to ensure consistency and quality across all business areas.
  • Oversee customer service operations, ensuring exceptional guest experiences through staff training, feedback mechanisms, service standards, and prompt handling of complaints to foster high satisfaction levels.
  • Identify opportunities for business growth and expansion, such as exploring new markets, launching franchise opportunities, opening additional locations, or diversifying services/products offered to reach a broader customer base.
  • Develop and implement marketing initiatives and special events to attract new customers, enhance brand visibility, and drive revenue growth.
  • Stay updated on industry trends, market developments, and competitor activities, and make strategic recommendations accordingly.
  • Lead and inspire a diverse team of professionals, fostering a culture of excellence, collaboration, and continuous improvement.
  • Foster collaboration across different brands within the F&B division to leverage collective strengths and resources.
  • Collaborate with the HR department to ensure proper staffing levels, performance evaluations, and adherence to company policies.
  • Ensure compliance with all relevant laws, regulations, and industry standards, including food safety, alcohol service, health, safety, and sanitation.
  • Collaborate with hotel, mall, and lessors' management to maximize synergy and efficiency.
  • Develop and maintain positive relationships with guests, suppliers, vendors, and other stakeholders, ensuring high satisfaction and loyalty.

Skills and Qualifications:

  • Proven experience in hospitality management, preferably in a luxury hotel, upscale restaurant environment, or multibrand dinein establishments.
  • Culinary, hospitality, or business management degree or equivalent certification
  • Strong leadership and management skills, with the ability to inspire, motivate, and develop a highperforming team.
  • Excellent communication, interpersonal, and negotiation abilities, with a customercentric approach to service delivery.
  • Financial acumen, including budgeting, forecasting, financial analysis, and cost control.
  • Knowledge of food and beverage operations, including menu development, culinary trends, and mixology.
  • Attention to detail and a passion for delivering exceptional guest experiences.
  • Ability to thrive in a fastpaced, dynamic work environment, with a flexible and adaptable mindset.
  • Strong problemsolving skills and the ability to make sound decisions under pressure.
  • Commitment to upholding the highest standards of professionalism, integrity, and ethics.
  • Flexibility to work evenings, weekends, and holidays as needed.

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