MDM Technician

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Insight Global Full time
  • understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer tickets to full resolution
  • incorrect process flows within the tracking system and influence change and serve as a front-line interface to users
  • outstanding customer service and world class support in a fast-paced corporate environment. May be asked to conduct training to other technicians or nontechnical employees
  • in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base
  • all local IT Equipment in Asset Management system (Service Now)
  • mobile devices and tablets in Intune, SCCM and ABM as needed.
  • guidance and conduct training to junior team members.

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  • MDM Technician

    2 months ago

    Doha, Qatar Insight Global Full time

    understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer tickets to full resolutionincorrect process flows within the tracking system and influence change and serve as a front-line interface to usersoutstanding customer service and world class support in a fast-paced corporate...

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