Butler

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
  • Bears a full and comprehensive knowledge of the Hotel, including all departments, services and outlets
  • Ensures personalized service is offered to guests during their stay
  • Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
  • Maintains a high level of communication and feedback within the department
  • Identifies and anticipate guest needs
  • Is continually proactive with in all areas of operation
  • Abides with all policies and procedures as stated in the Butler Services Policy Manual
  • Reports for duty punctually & in accordance to the issued department schedule
  • Adheres at all times to the hotel grooming and uniform standards
  • Assists with luggage delivery and collection
  • Provide Food & Beverage service in the Fairmont Gold lounge with the ability to handle plate, hand carried service
  • Prepares bar beverages and liquor pouring according to the guidelines given
  • Carries out general cleaning and checking for equipment in the Fairmont Gold Pantry
  • Warm up rooms according to Fairmont housekeeping standards checking that all room equipment are functioning
  • Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor
  • Reports any unusual occurrences or requests to the Manager or Assistant Manager
  • Maintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipment
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
  • Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold
  • Possess working knowledge of the hotel Property Management System
  • Bears full understanding and knowledge of all in suite services, technology, amenities, functions and systems
  • Is responsible for the Butler Pantry's on allocated floors. At all times ensuring that the Pantry and other related Heart of House areas are correctly stocked & maintained according to set standards
  • Collects designated telephones (and checks its working conditions), and working sheets
  • Attends daily shift briefings
  • Coordinates and liaises with the Butler team
  • Carries out pre-arrival interviews
  • Ensures that all procedures and responsibilities relating to the Greeting/Arrival procedures are adhered to
  • Assists and coordinates all in-room/suite guest needs and requirements
  • Refreshes the suites and coordinates daily Housekeeping service and evening service
  • Coordinates laundry and pressing collection and delivery
  • Reports any suite maintenance requirement according to standard procedures.
  • Coordinate delivery of all amenities and/ or gifts
  • Coordinates delivery of preferred newspapers and magazine to all suites
  • Coordinates replenishment of Refreshment Center, assisting with control via In-Room Dining
  • Ensures that all glassware, chinaware, and cutlery in the suite are cleaned, free of stains and presented as per standard
  • Sets-up any bottle of complimentary drink as per standard
  • Ensures a daily replenishment of good quality fruits, eventually, according to guests' preferences
  • Ensures that the flowers are always fresh and displayed in fresh water
  • Ensures that guest supplies are replenished and displayed as per standard
  • Provides personalized guest service (Luggage packing and unpacking, shoe polishing, laundry collecting and delivery...)
  • Provides tea, coffee and beverage service to all suites (and other rooms as required)
  • Coordinates In-Room Dining order taking and delivery as required
  • Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history
  • Provides a continual source of information, help and assistance to all guests
  • Checks the Suites prior to the guest arrival
  • Coordinates all guest entertainment, activities, making reservations, and using Concierge as and when required
  • Ability to provide full itineraries of entire stay, with updates daily on evening service
  • Facilitate guest departure, coordinating between Reception and guest to gain final approval and payment
  • Checks room after departure for lost belongings

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