Head Bellman

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Crew Full time
  • Supervision and Leadership:
  • Oversee and lead the bell staff, providing guidance and training as needed.
  • Assign duties and responsibilities to bellmen, porters, and other staff within the department.
  • Guest Services:
  • Ensure excellent customer service by personally assisting guests with luggage, transportation, and other requests.
  • Provide information about the hotel's facilities, services, and local attractions.
  • Luggage Handling:
  • Supervise the handling of guests' luggage, ensuring it is transported safely and efficiently.
  • Train staff on proper luggage handling techniques and customer service etiquette.
  • Transportation Coordination:
  • Coordinate transportation services, such as arranging taxis or handling the hotel's shuttle service.
  • Ensure a smooth and efficient process for loading and unloading luggage from transportation vehicles.
  • Valet Services:
  • Oversee valet parking services if applicable, managing the flow of vehicles and ensuring the safety of guests' vehicles.
  • Communication:
  • Maintain effective communication with other hotel departments, such as front desk, concierge, and housekeeping, to ensure seamless guest experiences.
  • Training and Development:
  • Conduct regular training sessions for bell staff on customer service standards, safety procedures, and other relevant topics.
  • Monitor staff performance and provide feedback for improvement.
  • Problem Resolution:
  • Address guest concerns or issues promptly and professionally, seeking solutions to ensure guest satisfaction.
  • Equipment Maintenance:
  • Ensure that equipment such as luggage carts and transportation vehicles are well-maintained and in good working condition.
  • Safety and Security:
  • Implement and enforce safety and security protocols for luggage handling and transportation services.

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    Doha, Baladīyat ad Dawḩah, Qatar Crew Full time

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