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Female Guest Experience Expert
2 weeks ago
Job Title:
Guest Experience Expert / Guest Relations Officer
Month Salary:
QAR 4,000 plus FREE shared accommodation and transportation. (QAR 5,800 full package / all in)
Job Summary:
As Guest Experience Expert / Guest Relations Officer, you will play a crucial role in ensuring exceptional guest experiences and maintaining a positive image of the restaurant.
You will be responsible for managing guest relations, resolving complaints, and implementing strategies to enhance guest satisfaction and loyalty.This position requires excellent interpersonal skills, a strong customer service orientation, and the ability to lead and train a team of guest relations officers.
Responsibilities:
Guest Relations Management:
- Proactively engage with guests, ensuring their needs and expectations are met or exceeded.
- Handle guest inquiries, complaints, and feedback promptly and professionally, aiming for swift resolutions.
- Maintain a calm and empathetic demeanor when addressing guest concerns, ensuring their satisfaction and loyalty.
- Develop and maintain strong relationships with regular and VIP guests, anticipating their preferences and providing personalized service.
Team Leadership and Training:
- Supervise and lead a team of restaurant hostess, providing guidance, coaching, and support.
- Conduct regular training sessions to enhance the team's customer service skills, product knowledge, and problemsolving abilities.
- Foster a positive and collaborative work environment, promoting teamwork and a strong guestfocused culture.
Guest Satisfaction Enhancement:
- Identify areas for improvement in guest satisfaction and devise strategies to address them.
- Collaborate with other departments, such as the kitchen, service staff, and management, to ensure seamless guest experiences.
- Monitor guest feedback and online reviews, analyzing trends and taking appropriate actions to improve guest satisfaction.
Guest Loyalty Programs:
- Develop and implement guest loyalty programs to cultivate repeat business and enhance guest retention.
- Monitor and manage guest databases, ensuring accurate and uptodate information for effective communication and marketing initiatives.
- Regularly communicate with loyal guests, acknowledging their patronage and offering personalized benefits and promotions.
Reporting and Analysis:
- Generate regular reports on guest feedback, complaint resolutions, and satisfaction levels, providing insights to the management team.
- Analyze data to identify trends, patterns, and opportunities for service enhancements.
- Make recommendations for process improvements and operational changes based on guest feedback and analysis.
Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in guest relations or customer service roles within the restaurant industry.
- Excellent interpersonal and communication skills, with the ability to interact effectively with diverse guests and team members.
- Strong problemsolving and conflict resolution abilities.
- Leadership skills, with experience in managing and motivating a team.
- Proficient in using computer systems and software for guest database management and reporting.
- Exceptional attention to detail and organizational skills.
- Ability to thrive in a fastpaced environment, multitask, and prioritize effectively.
- Flexibility to work evenings, weekends, and holidays as required.
Salary:
QAR3, QAR5,000.00 per month
Application Question(s):
- In which country are you currently located?
- Which country are you from? (Nationality)
- What is your age right now?
- Do you have a valid Qatar ID?
- How soon can you join our company if you are selected for this position? Give number of days.
- Have you been interviewed at Rise Group Head Office before? Yes or No?
- Have you read the posted job description and salary details for this role?
- Did you work as a Restaurant Guest Relations Officer/ Guest Experience Expert, or Lead Hostess in Qatar or any GCC country before? Yes or No? If Yes, what is the name of that restaurant / hotel?
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