Executive, Support

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Al Nexzit Consults Full time

Job Description/Requirements:

  • Job Description
  • Implementation and post implementation support both at site and remotely from office.
  • Readying implementation data prerequisites, creating implementation blue prints as per project orders and adherence to the implementation process
  • To record and classify received incidents and undertake immediate effort towards its closure
  • To log all incident/service requests, categorize and allocate categories/ classifications
  • Follow SOPs in handling incidents raised and ensure an escalation or closure
  • Accurately manage crisis escalation and transfer calls/tasks to other teams as appropriate
  • Respond to technology support issues at a moment's notice and be oncall as needed.


Job Responsibilities
Required Skills:
Experience if any Excellent Verbal and Written Communication Skills Excellent presentation and technical writing skills Strong customerfocus and problemsolving skills Skills in planning, organizing and adapting within a multitasking environment
Job Category:
Operations
Job Type:Full Time
Job Location:Doha
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