Primary class teacher basic stage 1

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar QATAR INTERNATIONAL SCHOOL Full time
LINQM is looking to add multiple CustomerSupport Specialists.
Duties and Responsibilities

Participate in 4-6 weeks of individual training withsupervisor and/or lead operator Additional individual training onmore advanced skills is periodically provided later in the 6-12month program.

Participate in other structured trainingas assigned, including policy training, cross training, and callobservation.
Perform Attendant duties under directsupervision

Examples include:
Process calls usingappropriate paging and dispatchingprocedures
Qualifications
A high school diplomais required.
Ability to exercise tact, diplomacy andgood judgment under pressure, and to hold information in confidence
Ability to operate telecommunications equipment, withdemonstrated keyboarding skills (corrected
typing rate of40-50 WPM), and basic computer (PC or MAC) skills
Ability to communicate clearly, concisely and effectively withstaff and management
Ability to work effectively in ateam environment
Experience working in a customerservice environment, with demonstrated ability to handle highcall
volumes, preferably in a university and/or a medicalcenter setting

Preference would be to have hands-onexperience with MS Windows systems and complex console operations,such as the AMCOM System which interfaces with the Universityregistry, paging systems, hospital public address system, automaticcall distribution (ACD system).

Polished and courteoustelephone manner with clear speakingvoice

Other:
May be required to work overtime onweekends holidays, or on changing and/or unscheduled shifts;requires maintaining means of contact during off-hours (forexample, a current telephone number or
beeper).
Required to remain on duty without leaving the console for three ormore hours at a time.

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