Telephone Operator

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
  • Kicking off truly memorable guest experiences with the warmest of welcomes
  • Acknowledging IHG Rewards Club members and returning guests over the phone
  • Process all incoming and outgoing calls accurately and courteously
  • Records and controls accurately wake up calls
  • Assists guests with international calls and directory queries
  • Handles guests needs or requests and reports complaints to the FO Supervisor/Duty Manager

What We need from you:

  • Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
  • Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
  • Fluency in the local language - extra language skills would be great, but not essential
  • Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

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