Spa and Client Servicing Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Vanity beauty bar and spa Full time

Overview:


As a Spa and Client Servicing Manager, you will oversee the operations of the spa facility while ensuring exceptional service delivery to clients.

This role requires a combination of managerial skills, client relationship management, and operational expertise to maintain a high standard of service and efficiency within the spa.


Responsibilities:

1.

Team Management:

  • Recruit, train, and supervise spa staff including therapists, receptionists, and support staff.
  • Develop and implement training programs to enhance staff skills and ensure consistent service quality.
  • Schedule staff shifts and manage payroll in accordance with business needs and budget constraints.
2.

Client Servicing:

  • Welcome and assist clients with scheduling appointments, understanding services, and addressing concerns or inquiries.
  • Maintain strong client relationships through effective communication, feedback mechanisms, and personalized service.
  • Resolve client complaints promptly and ensure high levels of customer satisfaction.
3.

Operational Management:

  • Oversee daily spa operations including inventory management, equipment maintenance, and cleanliness standards.
  • Develop and implement operational policies and procedures to optimize efficiency and uphold regulatory compliance.
  • Monitor financial performance, analyze data, and implement strategies to maximize revenue and minimize expenses.
4.

Marketing and Promotion:

  • Collaborate with marketing teams to develop promotional campaigns, special offers, and loyalty programs to attract new clients and retain existing ones.
5.

Health and Safety Compliance:

  • Ensure adherence to health and safety regulations, sanitation standards, and licensing requirements.
  • Implement protocols for hygiene, cleanliness, and sterilization to maintain a safe and sanitary environment for clients and staff.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
  • Proven experience in spa management or related roles, with a strong understanding of spa operations and client servicing.
  • Excellent leadership and interpersonal skills with the ability to motivate and inspire a team.
  • Exceptional customer service skills and the ability to handle client concerns or complaints effectively.
  • Strong organizational and time management abilities, with a keen attention to detail.
  • Knowledge of health and safety regulations, sanitation practices, and industry standards.
  • Proficiency in computer software such as scheduling systems, pointofsale systems, and Microsoft Office Suite.
  • Certification in massage therapy, aesthetics, or spa management is a plus.
- ⁠Able to manage WordPress and Booking Management system.
- ⁠Note: Fluency in Reading and Writing
  • English & Arabic

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

Education:

  • Primary (required)

Language:

  • English, Arabic (required)

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