![MEEZA](https://media.trabajo.org/img/noimg.jpg)
System Engineer
2 weeks ago
For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.
WHAT CAN MEEZA OFFER YOU?
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MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.
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MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.
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MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.
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MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.
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MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.
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MEEZA offers market-leading benefits packages.
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IMPORTANT STEPS TO FOLLOW:******: The primary responsibility of the System Engineer:
- To handle daily Systems Support projects and tasks
- To take responsibility for delivering complex Systems implementations and following the MEEZA's Systems and security standard architecture
- To ensure service availability and performance targets are achieved
- To act as a point of escalation for the Service Desk and NOC engineers (Event handling and incident resolution)
- Support Systems prerelease and releasedelivery activities
- Create, document, and implement procedures related to solution builds, device configurations, and deployments
- Develop, test, and release solutions and deliverables with High
- Selfstartup and team player
- Selfmotivated to take ownership of projects without much supervision
- Steady and fast implementer with strong troubleshooting skills
- Ability to timeslice between multiple Systems and multiple customer requirements
- As a result, members of the ITS group must have excellent troubleshooting skills as well as a thorough knowledge of all MEEZA's products, services, and Service Management processes
- Communicate effectively with clients on both a business, technical, and operation level
- Influence and execute the product strategy and roadmap for MEEZA's core services
- Manage the product engineering line life cycle from conceptualization to tactical activities for products and services within his technical discipline
- Drive product engineering process across operational teams (primarily Operations, Strategic Suppliers, Solution Architecture, Service Portfolio Management, and Finance) through conceptualisation, service development through to service end of life (EOL)
- Ensure the product/services are fully integrated into MEEZA's management tools
- Provide a complete cost model for products and services to the Business
- Analyze potential partner/supplier relationships and technology for existing and developing services
- Maintain a complete, documented technical standard and baseline for his respective discipline
- Provide technical expertise and knowledge to the Service Portfolio and Sales team driving revenue opportunities
- Provide operational and technical support
- Provide monthly capacity, availability, and reliability reporting for all technical and operational facets of products and services related to discipline
- To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
- Provide quality assurance validation and verification of Change and Release Management processes
- To provide a technical lead presence in the implementation of Systems and hosted client solutions
- Continually improve the build, release, and installation process by integrating additional automation systems
- To maintain an accurate reflection of all client solutions through Configuration Management Data Base (CMDB), documentation, and online portals
- Provide clients with clear, concise updates in relation to their solution
- Ability to diagnose various Systems related issues
- Ability to research Systems technical issues and implement resolution strategies when required
- To work and be measured against strict Service Level Agreements
- Support Service Desk, NOC Engineers, and Architects
Qualifications, Skills & Experience
- University Degree in IT or a related field
- Experience architecting and building solutions leveraging cloud computing service providers
- MCSE/
MCITP:
Enterprise Administrator with 7 years combined practical hands-on experience
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