Front Office Supervisor

2 weeks ago


Al Wakrah, Al Wakrah, Qatar Hilton Full time


As Front Office Supervisor, you will assistin daily Front Office operations and work with customers and Gueststo serve their needs and provide an excellent customer serviceexperience.

A Front Office Supervisor is responsible for managingthe first impressions of our Guests and, therefore, must performthe following tasks to the highest standards:

  • Assist theFront Office Manager with daily Front Office operations
  • Provide prompt service and actively seek opportunities to driveGuest satisfaction
  • Ensure the team are kept fully awareof any relevant feedback from either the Guests or otherdepartments
  • Manage, resolve or escalate any and allGuest complaints quickly
  • Work with all facilities andservices provided within the hotel and identify opportunities forup-selling and promoting new or ongoing events
  • Adviseteam of any special events or VIP Guests in the hotel for events orfor general accommodations
  • Ensure a high level ofproduct knowledge of the hotel and the local area and be aware ofthe daily hotel event schedule
  • Attend all Front Officemeetings
  • Act in accordance with fire, health and safetyregulations and follow the correct procedures when required
  • Serve your role and Team in anenvironmentally-conscience manner What are we looking for? FrontOffice Supervisors serving Hilton brands are always working onbehalf of our Guests and working with other Team Members.
Tosuccessfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow:

  • Previouscustomer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customerservice
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to avariety of work situations It would be advantageous in thisposition for you to demonstrate the following capabilities anddistinctions:
  • High level of IT proficiency What will itbe like to work for Hilton? Hilton is the leading globalhospitality company, spanning the lodging sector from luxuriousfull-service hotels and resorts to extended-stay suites andmid-priced hotels. For nearly a century, Hilton has offeredbusiness and leisure travelers the finest in accommodations,service, amenities and value. Hilton is dedicated to continuing itstradition of providing exceptional guest experiences across itsglobal brands. Our vision "to fill the earth with thelight and warmth of hospitality" unites us as a team tocreate remarkable hospitality experiences around the world everyday. And, our amazing Team Members are at the heart of itallv

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