Hostess

2 weeks ago


Al Rayyan Municipality, Qatar Accor Full time

Hostess
JobDescription

Reporting to theOutlet Manager, responsibilities and essential job functionsinclude but are not limited to the following:

  • Provides a friendly and personalizedwelcome for guests
  • Offers attentive service andadapts to any constraints guests may have
  • Heedsany remarks made by guests and ensuresfollow-up
  • Establishes good relations withguests, offering advice and fostering customerloyalty
  • Completes the followingtasks:
  • Prepares the welcome desk and seatallocation. Takes the reservations and maintains reservationbook
  • Welcomes guests and provides the bestseats available
  • Cleans and tidies therestaurant and preparation after closing
  • Beforeevery work shift, finds out about dish composition and anyshortages
  • Organizes his/her work to suitfluctuations in numbers, events, andguests
  • Ensures the equipment used remains ingood condition

Qualifications

  • Previous service experience is anasset
  • Good command of written and spokenEnglish communication skills, along with strong interpersonal andproblem-solving abilities areessential.
  • Guest-oriented, service-minded, andattention to quality
  • Salesacumen
  • Dynamic
  • Goodpresentation
  • Thorough and organizedapproach
  • Creative
  • Knowledgeabout Point of Sale System is anasset
  • Excellent communication andorganizational skills
  • Strong interpersonal andproblem-solving abilities
  • Highly responsible& reliable
  • Ability to work well underpressure in a fast-paced environment
  • Ability towork cohesively as part of a team
  • Ability tofocus attention on guest needs, remain calm and courteous at alltimes

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