L2 Production Support

Must Haves:7+ years application production support experience within large enterprise level environmentApplication monitoring experience (ITRS Geneos)Batch support & processing experience (preferably in Informatica)SRE backgroundExperience automating processes for efficiencyAbility to work on new scrips and develop on themAbility to scale infrastructure as...

Respond to technical customer requests in accordance with our SLAs and own them until resolution.Provide valuable customer feedback to the product team and identify opportunities for product improvements or solutions to common issues.Proactively identify, develop and maintain support knowledge documentation.As part of a global support team, working on...

Minimum of four years of Level 2 experience with debugging, diagnosing and troubleshooting skillsets. Indepth knowledge in Routing & Switching technologies in multiproduct/protocol/hybrid environments. Awareness in networking tools such as traffic generators, analysers, etc. Adequate skillset and experience with IP Networking L2/3 Protocols, IPv4, IPv6, BGP,...

IT Support experience from large Organizations mandatory Experience in L1 & L2 supportSalary: QAR6, QAR7,000.00 per monthApplication Question(s): Do you have experience in IT Support?Experience: IT Support: 5 years (required)Application Deadline: 20/11/2023

NETWORK ENGINNER - L2QUALIFICATION / EDUCATION Arista Cloud Engineer (ACE) Level 4 is a must Aruba Certified Mobility Professional (ACMP) is preferred CCNP or equivalent RoutingEXPERIENCE Min 10 years' experience in similar position. Excellent communication skills (oral & written). English & Arabic written and speaking.ROLES / DUTIES Min 10 years' experience...

Respond to technical customerrequests in accordance with our SLAs and own them untilresolution.Provide valuable customer feedbackto the product team and identify opportunities for productimprovements or solutions to commonissues.Proactively identify, develop andmaintain support knowledge documentation.Aspart of a global support team, working on establishing...

The Level 2 (L2) IT Support is responsible for providing technical assistance and support related to computer systems, hardware, software, Activ Directory ( Mcsa), network, and other IT-related issues. This role involves resolving complex technical problems, implementing solutions, and ensuring efficient IT operations within the organization. The L2 Support...

Nair Systems is currently looking for Technical support for ourQatar operations with the following terms & conditions.Skills & Experience: Minimum 6 years' experience. Should have good communications and coordination skills. Experience in desktop and Application L1 support, (L2 support for windows platform) Good knowledge of Windows platform and...

Key ResponsibilitiesProvide L2 and L3 support for Automation Anywhere by troubleshooting, diagnosing, and resolving complex technical issues in a timely manner.Manage incident lifecycle from detection and recording to closure and verification.Should be conversant with RPA Life cycle.Develop and maintain comprehensive documentation for Automation Anywhere ,...

Nair Systems is currently looking for Desktop Support Engineer for our Qatar operations with the following terms & conditions.should have good communications and coordination skills.Technical support to cover desktop and Application L1 support, (L2 support for windows platform)Good knowledge of Windows platform and Networking.Joining time frame: 2 weeks...

Nair Systems is currently looking for Technical Support Engineer for our Qatar operations with the following terms & conditions.Skills & Experience: Minimum 6 years' experience. Should have good communications and coordination skills. Experience in desktop and Application L1 support, (L2 support for windows platform) Good knowledge of Windows platform and...

ResponsibilitiesPerform bug-fixing, enhanced systemapplication, implement new features.Performcustomer support case management via web and phonecommunications.Work within a team environmentto monitor customers issues, perform triage, L1-L2 troubleshootingand escalation routing as necessary.Providecustomer assistance in a professional and efficient...

Responsibilitieswork closely with L1/L2 support forapplications across different functionalteams.manage a small team for root causeanalysis and troubleshoot any L3 ticket queries from complexsystems on availability ofapplications.provide appropriate technicaldocumentation of technical issues for knowledgetransfer.conduct in-depth study of the currentsystems...

providing L2 and L3 support for applicationsmainly on Merchant integrations with QPAY, CyberSource and MPGSgateway: Relevant experience minimumof 5+ years in Banking and Merchant acquiring paymentgateways.Relevant experience inaggregators and PSP concepts Experience in handlingCyberSource, MPGS, QPAY and QCBgateways.Experience of working inthe payments...

Responsibilities Perform bug-fixing, enhanced system application, implement new features.Perform customer support case management via web and phone communications.Work within a team environment to monitor customers issues, perform triage, L1-L2 troubleshooting and escalation routing as necessary.Provide customer assistance in a professional and efficient...

Responsibilities work closely with L1/L2 support for applications across different functional teams.manage a small team for root cause analysis and troubleshoot any L3 ticket queries from complex systems on availability of applications.provide appropriate technical documentation of technical issues for knowledge transfer.conduct in-depth study of the current...

providing L2 and L3 support for applications mainly on Merchant integrations with QPAY, CyberSource and MPGS gateway: Relevant experience minimum of 5+ years in Banking and Merchant acquiring payment gateways.Relevant experience in aggregators and PSP concepts Experience in handling CyberSource, MPGS, QPAY and QCB gateways.Experience of working in the...

Job Summary Direct the set up and operation of a rolling mill to produce finished billets, bars, and coils of various sizes and shape To supervise and control rolling mill production performance, the quality of its products, and to strive to continuously improve overall performance of the crew.Job Responsibilities Principal Accountabilities Continuously...

Job Summary:Key Responsibilities:Incident Management: Log all incidents and service requests accurately and follow up on them to ensure resolution. Provide firstline investigation and diagnosis, resolving incidents within the agreed service levels.Problem Resolution: Escalate complex issues to L2 or L3 support teams when necessary, ensuring clear...

_Good knowledge on Active Directory, DHCP, DNS, Microsoft 365 and basic knowledge in Exchange Server, Oracle ERP etc._- _Installing, configuring, and advanced troubleshooting computer hardware such as laptops, desktops, tablet._- _Installing, configuring, and advanced troubleshooting Client Operating systems Windows 10_- _Experience in solving End Point...