Senior Manager Baggage Operations

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

We are pleased to announce an incredibly exciting opportunity to join our Ground Services team in Doha as Senior Manager Baggage Operations
In this role, you will be leading a team responsible for planning, execution and ongoing support of baggage initiatives.

You will ensure the Baggage Services and Claim Settlement Department functions in an efficient and cost-effective manner without compromising on customer satisfaction.


You will be responsible to maintain effective relationships with stakeholders and the field with a focus on policy and processes related to baggage systems across the system.

Overseeing the policy and procedures related to baggage services.

As well as developing strategic planning approaches and processes for use in helping to identify and test potential solutions to Baggage Operation needs in its related areas.


Additionally, you will provide strategic goals and solutions to ensure the customer services levels are maintained and enhanced to the highest standards.

Also managing the preparation of planning studies, project definition documents and conceptual plans for the Baggage Operations.

Key accountabilities:

  • Design and develop strategic project plans to ensure baggage initiatives, policy changes and programs are designed and executed in a manner that supports a consistently positive experience for our customers and provides frontline employees with the information, procedures and tools to take care of customers in the moment.
  • Responsible for driving the design of the baggage systems, including incremental improvements and product innovation, to develop a world class customer experience in baggage and cargo design. Ensure baggage design future vision and plans have service proposition and innovative solutions that will elevate its market position as a leader for airport customer experience. Will embed a culture for a design that puts the customer at the center of the design process with, a focus on both the functional and emotional needs and engagement of the customer. Create strategic communication plans are developed to deliver customer and field insights to key stakeholders across the enterprise.
  • Accountable for the Training development that improve the knowledge and the skills on Baggage services for all network team including HUB.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications:

  • Bachelor's Degree or equivalent preferred Master's Degree
  • Minimum 10 years of relevant experience
  • World Tracer familiarity
  • Airline experience
  • Managerial skills
  • Arabic speaker is an advantage additional languages preferred

About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

  • Senior Manager Baggage Handling

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About Hamad International Airport:Hamad International Airport enjoys a dominant position in the aviation industry. It has been voted the best airport in the world by Skytrax in 2021 and 2022. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business...

  • Manager Baggage and Plb Operations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About Hamad International Airport:Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.About the role:As the Manager of Baggage and PLB...

  • Manager Baggage and PLB Operations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    Take Your Hiring to the Next Level About Hamad International Airport:Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years.About the role:As...

  • Manager Baggage and PLB Operations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About Hamad International Airport: Hamad International Airport enjoys a dominant position in the aviation industry. Our passenger volumes are on a steady and fastgrowing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business growth in the next years. About the role: As the Manager of Baggage and PLB...

  • Senior Manager Baggage Handling

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About Hamad International Airport:Hamad International Airport enjoys a dominant position in the aviation industry. It has been voted the best airport in the world by Skytrax in 2021 and 2022. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business...

  • Senior Manager Baggage Handling

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About Hamad International Airport:Hamad International Airport enjoys a dominant position in the aviation industry. It has been voted the best airport in the world by Skytrax in 2021 and 2022. Our passenger volumes are on a steady and fast-growing path thanks to an unprecedented facility expansion that enhanced operational capacity and will drive business...

  • Baggage Handling Scheduling Operator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:As a Baggage Handling Scheduling Operator, you will be responsible for helping us achieve this ambition:You will provide appropriate data and rules into BHS (Baggage Handling Systems) Simulation Models and conduct evaluation and analysis of the Simulation reports. You will be responsible for the allocation and planning of baggage handling...

  • Baggage Team Leader

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:Allocate equipment and build up customer airlines baggage requirements in accordance with instructions from Load Control, QAS SOP and published customer airline procedures. Efficiently deliver customer airlines baggage for departure flights adhering to Safety, Security and On time as per agreed Service Level Agreement (SLA).Operational...

  • Ground Handling Agent Baggage Ii

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:You will be responsible for following instructions from team leaders / supervisors in regards to arrival / departure flights and adhere to the standard operating and safety procedures at all times. Ensure to achieve the targeted baggage key performance indicators along with the team. The role will be to assign Baggage units for departure...

  • Baggage Handling Shift Supervisor- Virtual

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Build your career with usHamad International Airport is ranked as the 'World's Second Best Airport' at the SKYTRAX World Airport Awards 2023. Hamad International Airport has a team of passionate, dedicated and highly trained individuals from all around the world.We are in search of highly motivated individuals to the below role within Operations department...

  • Baggage Handling Shift Supervisor

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Build your career with usHamad International Airport is ranked as the 'World's Best Airport' at the SKYTRAX World Airport Awards 2024. Hamad International Airport has a team of passionate, dedicated and highly trained individuals from all around the world.We are in search of highly motivated individuals to the below role within Operations department at...

  • Baggage Handling Shift Supervisor

    3 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Build your career with usHamad International Airport is ranked as the 'World's Best Airport' at the SKYTRAX World Airport Awards 2024. Hamad International Airport has a team of passionate, dedicated and highly trained individuals from all around the world.We are in search of highly motivated individuals to the below role within Operations department at...

  • Manager Hia Operations

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role:As a Manager - HIA Operations, you will be responsible for helping us achieve this ambition through:Leading and managing the Airport operation on a shift basis and ensures that the Airport operates in compliance with all regulatory requirements and established policies and procedures while ensuring that all agreed levels of service and quality...

  • Senior Operations Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Quest Resources Full time

    Give your career a boost working for one of the biggest and most successful fashion retailers in the Middle East. Our client is currently looking to hire a skilled and experienced Senior Operations Manager to drive the success of their business in Doha, Qatar.As the Senior Operations Manager, you will handle the following responsibilities:Oversee the...

  • Manager Customer Experience

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

    About the Role Manage all terminal operations at HIA which includes though not limited to check in & Boarding Arrival Baggage handling VIP operations Trolley Services Porterage services PRM / Special Handling Buggy operation and areas associated with the planning operation and delivery of these key areas to provide services as per agreed service levels to...

  • Airside Operations Roles Recruitment Event in South

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Qatar Aviation Services (QAS)is coming to hire highly skilled aviation experienced talents - QAS is the award winning, premier ground handling organization whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways.What we do at Qatar Aviation Services - QAS?Qatar Aviation Services - QAS has been the sole ground...

  • Senior Operator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Roots Recruitment Service Full time

    Senior Operators are responsible for managing the operations and maintenance of all plants and facilities. Their duties include troubleshooting issues using root-cause analysis, carrying out testing and quality checks, assisting the lead operator in coordinating maintenance activities as well as ensuring plant and facilities condition and performance adhere...

  • Baggage Handling Shift Supervisor- Virtual Recruitment Drive 2nd and 3rd June 2024

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Group Full time

    Build your career with usHamad International Airport is ranked as the 'World's Best Airport'at the SKYTRAX World Airport Awards 2024. Hamad International Airport has a team of passionate, dedicated and highly trained individuals from all around the world.We are in search of highly motivated individuals to the below role within Operations department at...

  • Senior Manager Operations Procurement

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Doha Full time

    Lead a team of procurement managers & specialists handling all personnel development, KPI management, succession planning, etc. Provide recommendations on recruitment, selection, and employee assessment to ensure compliance with HR policies. Foster long-term corporate success through motivated staff, coach subordinates, identify training and career...

  • Senior Manager Operations Procurement

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar NES Fircroft Doha Full time

    Lead a team of procurement managers& specialists handling all personnel development, KPImanagement, succession planning, etc. Provide recommendations onrecruitment, selection, and employee assessment to ensurecompliance with HR policies. Foster long-term corporate successthrough motivated staff, coach subordinates, identify training andcareer development...