Female Hotel Duty Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar JSACO REAL ESTATE Full time

Responsibilities:


The Duty Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping.


  • Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards
  • Ensure staff have their breaks, according to the number of hours worked
  • Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
  • Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
  • Be fully competent in all reception and cashier duties
  • Cover all shifts if required
  • Cover Rooms Coordinator shifts if required
  • Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
  • Be present at the Reception/Front Desk whenever possible
  • Deal promptly and effectively with any complaints
  • Meet and greet VIP guests
  • Coordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
  • Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
  • Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
  • Liaise with Concierge to ensure swift baggage dispatch and collection
  • Follow up on late cancellations and no shows and charge when appropriate
  • Inform the receptionist/cashiers of new memo's during the handover
  • Check the next day's arrivals correspondence, confirming car, restaurant
- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory

  • Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
  • Deal with room moves, and ensure seamless communication of these with the relevant departments
  • Check potential room revenue for any discrepancies and do necessary corrections
  • Balance the screen (room types) for next day
  • Maintain amicable and cooperative working relations with all other departments
  • To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager
  • Ensure enough supplies of all stationary items are in storage
  • Assist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followed
  • Manage any emergencies on the desk and take necessary actions
  • Follow up all audit points with regards to LQA, JD Powers, etc.
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned
  • The Duty Manager may be required to carry out other duties, directed by the Assistant Director of Front Office

Qualifications

Qualifications:

  • Minimum 3 year supervisory experience in luxury hotel
  • Proficient in the English and
    ARABIC (verbal & written)
  • Must be able to handle a multitude of tasks in an intense, everchanging environment while remaining calm and collective
  • Must be flexible in terms of working hours
  • A hospitality diploma is an asset
  • Knowledge of Property Management System (Opera) and Windows, MS Office Suite an asset
  • Prior experience in customer service an asset
  • Proven ability to handle cash effectively and accurately

Job Type:
Contract

Pay:
From QAR5,000.00 per month

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