System Support Officer

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

As a System Support Officer, you will be responsible for assignment /re assignments of cases that include Executive Management escalations, social media, Skytrax posts in a timely manner.

You will also be responsible for mediating between various claiming agencies, conducting MS dynamics checks and procedural training for new joiners.

Other key operational accountabilities

  • Prioritizing of assignments and registration of social media posts including escalations for higher management.
  • Ensure cases are actioned in a timely manner
  • Mediating between claiming agencies for pending Customer Care claims. Evaluating and communicating with Customer Care team and Claim Agency
  • Raising new and enhancement requests through User story (Case mgt technical fault reporting) to ensure smooth system performance
  • Conducting MS Dynamics and procedural training for new joiners. Updating the team on any changes/new procedures pertaining to case management
  • Assist in data testing, monitor progress, report lapses for management review identifying technical (Bugs) errors in MS Dynamics and escalate to IT department
  • Updating and maintaining a record for GCEO weekly and case brief reports
  • Correctly using tools/systems provided for investigation to assist with early case closure
Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make.

You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.

You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications:

About You

We are looking for a passionate and experienced professional to join the Global Sales Team.

  • Bachelor's degree qualification with minimum of 3 years' jobrelated experience.
  • Or Diploma/ Vocational training with minimum of 4 year's jobrelated experience
  • Background in airline operations
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.


So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story.

A story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

  • System Support Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleAs a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head Office...

  • System Support Officer

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head...

  • System Support Officer

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head...

  • Sme Treasury Management System

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for SME Treasury Management System (Kondor+) for Qatar Minimum 5 years of experience in TMS system implementation preferably Kondor. Strong experience in implementing and supporting Treasury Management Systems, with specific expertise in Kondor. Demonstrated experience in configuring and customizing Kondor especially Back...

  • System Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for MS System Administrator for our Qatar operations with the following terms & conditions.SKILLS Should have knowledge on MS Infrastructure and VMWARE. Along with VMWare he is looking forward the Experience on Windows Server, MS Exchange, Office 365, SCSM and SCOM. System Center Operations.Experience: 7+ YearsDomain:...

  • System Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Are you an ambitious, a sales driven individual with excellent communication skills? Do you have experience in a B2B or B2C sales environment? If so, we want to hear from you.Salary: Highly Competitive Basic and Uncapped Commission. 21,000 to 24,000Average OTE 30K to 35K in the first year.The Fuel Store is an industry leader in fleet management solutions,...

  • System Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Are you anambitious, a sales driven individual with excellent communicationskills? Do you have experience in a B2B or B2C sales environment?If so, we want to hear fromyou.Salary:Highly Competitive Basic and Uncapped Commission. 21,000 to24,000AverageOTE 30K to 35K in the firstyear.TheFuel Store is an industry leader in fleet management solutions,providing...

  • Reconciliation System

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Reconciliation System - Support Engineer for our Qatar operations with the following terms & conditions.QUALIFICATIONS, EXPERIENCERequired Qualifications: Bachelor's degree in Information Technology.Required Experience: Relevant experience minimum of 5+ years in Banking domain, especially on managing reconciliation...

  • IT Desktop Support

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for IT Desktop Support (L1 Outsource Engineer)for our UAE operations with the following terms & conditions.Knowledge and QualificationsExperience:Minimum 3 years of relevant professional experience in Hardware and Software Support, Desktop support, and Network, Operating Systems in an ERP environment.Essential:Degree in...

  • Sr. System Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Sr. System Administrator (Messaging and Collaboration)for our Qatar operations with the following terms & conditions.CORE COMPETENCIES Active Directory, Exchange 2016, Exchange 2019, Office 365, Azure AD, System Center, ADFS Active Directory, Group Policies, IIS, Microsoft PKI Certificates, PowerShell, Scripting Windows...

  • Reconciliation System

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    QUALIFICATIONS, EXPERIENCERequired Qualifications:Bachelors degree in Information Technology Required Experience: Relevant experience minimum of 5+ years in Banking domain, especially on managing reconciliation systems Strong knowledge in FIS Intellimatch is definitely preferred Experience in .NET Experience in Linux and Windows based applications...

  • Technical Support

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Technical support for ourQatar operations with the following terms & conditions.Skills & Experience: Minimum 6 years' experience. Should have good communications and coordination skills. Experience in desktop and Application L1 support, (L2 support for windows platform) Good knowledge of Windows platform and...

  • System Admin Support

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Candidzone Full time

    SYSTEM ADMIN SUPPORT - LEAD Bachelor's Degree in IT/relevant course Must have 5 years of experience for the same role Previous experience should be in IT Infrastructure (network) in complex configuration Main Duties: Maintain and administer servers infrastructure, support, maintenance, development and performance monitoring of overall servers ensuring the...

  • Intellimatch Support Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Intellimatch Support Engineer for our Qatar operations with the following terms & conditions.QUALIFICATIONS, EXPERIENCERequired Qualifications: Bachelor's degree in Information Technology.Required Experience: Relevant experience minimum of 5+ years in Banking domain, especially on managing reconciliation systems Strong...

  • IT Applications Senior Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    We are currently looking for IT Applications Senior Officer for QatarTECHNICAL SKILLS & WORK EXPERIENCE:Knowledge & Experience: Bachelor Degree in IT or IT related field Minimum of 5 years deep and relevant product development experience is required. Minimum of 5 years of demonstrated experience in a Technical Leadership role is required Minimum of 5 years...

  • Microsoft System Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Microsoft System Administrator for our Qatar operations with the following terms & conditions.Experience required. Bachelor's degree in computer science, Information Technology, or related field. 4 to 7 years of experience as a Systems Administrator or similar role. Strong Knowledge in Azure, M365 and Microsoft...

  • Microsoft System Administrator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Microsoft System Administrator for our Qatar operations with the following terms & conditions.Experience required. Bachelor's degree in computer science, Information Technology, or related field. 4 to 7 years of experience as a Systems Administrator or similar role. Strong Knowledge in Azure, M365 and Microsoft...

  • Support Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

    Support Officer(Settlement) Deliver administrative assistance to maintain the smooth operation. Create and maintain physical and electronic filing system. Organize accounts and perform accurate bookkeeping.Job Qualification Bachelor's Degree is required. Arabic and English proficiency is mandatory. Min. 3 years of Visa/Master Card settlements experience....

  • Desktop Support Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Desktop Support Engineer for our Qatar operations with the following terms & conditions.should have good communications and coordination skills.Technical support to cover desktop and Application L1 support, (L2 support for windows platform)Good knowledge of Windows platform and Networking.Joining time frame: 2 weeks...

  • Technical Support Engineer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Nair System Full time

    Nair Systems is currently looking for Technical Support Engineer for our Qatar operations with the following terms & conditions.Skills & Experience: Minimum 6 years' experience. Should have good communications and coordination skills. Experience in desktop and Application L1 support, (L2 support for windows platform) Good knowledge of Windows platform and...