IT Helpdesk

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Vistas Global Full time

Responsibilities:

  • Record/log all helpdesk inquiries and interactions.
  • Perform question/problem diagnosis and provide end-user support in person, over the phone or remotely.
  • Research answers to user queries using a variety of information sources such as user manuals and other resources, and work with IT staff in responding to helpdesk calls.
  • Document problems and their solutions for future reference.
  • Serve as liaison between Bank staff and the other support staff within the IT Division.
  • Diagnose computer problems, technical hardware and software issues in order to identify issues that require a specialist.
  • Identify and escalate situations requiring urgent attention.
  • Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.

J
ob Qualifications:

  • Bachelor's Degree is required.
  • Min. 3 to 5 years of related experience of which a minimum of 1 year should be in a similar position /responsibility.
  • Working experience in the Banking industry is preferred.
  • Must be able to start immediately.

Salary:
QAR6,500.00 per month

Education:

  • Bachelor's (required)

Experience:

  • IT Support: 3 years (required)