Restaurant Team Leader

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar A-X Groups Full time

As a Restaurant Team Leader, you will play a key role in providing exceptional service and ensuring a memorable dining experience for guests.

You will be responsible for overseeing the dining area, coordinate and lead the service team, and ensure the smooth flow of service.


Key Responsibilities

  • Provide a warm and welcoming atmosphere for guests, greeting them promptly and ensuring their needs are met throughout their dining experience.
  • Take accurate food and beverage orders from guests, ensuring clarity on menu selections, modifications, and special requests.
  • Oversee the delivery of food and beverages to tables, ensuring proper presentation and adherence to service standards.
  • Monitor the progress of each table's meal, providing additional support or assistance as needed.
  • Respond to guest inquiries, requests, and concerns promptly and professionally.
  • Ensure guest satisfaction by regularly checking in with tables, addressing any issues, and taking appropriate action to resolve problems.
  • Assist service staff in handling difficult or dissatisfied guests, employing conflict resolution techniques to find satisfactory resolutions.
  • Maintain a comprehensive knowledge of the menu, including ingredients, preparation methods, and any specials or promotions.
  • Communicate effectively with the kitchen staff to ensure smooth coordination between the kitchen and the dining area.
  • Ensure the dining area is clean, organized, and properly set up for service.
  • Handle guest payments accurately and securely, following the restaurant's cash handling procedures.
  • Prepare accurate bills and process transactions using the POS system.
  • Assist with daily cash reconciliation and reporting procedures as required.
  • Actively promote and upsell menu items, beverages, and desserts to enhance the guest experience and increase revenue.

Qualifications and Requirements:

  • Minimum 23 years of experience as a captain waiter or senior waiter in a highend or fine dining restaurant.
  • Exceptional customer service skills with the ability to handle inquiries, complaints and conflicts professionally.
  • Strong leadership and supervisory skills.
  • Excellent communication and interpersonal skills, fluent in verbal and written English.
  • Comprehensive knowledge of food and beverage menus.
  • Ability to multitask and work well under pressure in a fastpaced environment.
  • Flexibility in working hours, including evenings, weekends, and holidays.
  • Professional appearance, positive attitude, and a genuine passion for the hospitality industry.
  • Knowledge of basic cash handling procedures and accuracy in financial transactions.
  • Possess valid food handler's certificate.

Education:

  • Diploma (required)

Experience:

  • Restaurant team leader (preferred)

Language:

  • English (preferred)

License/Certification:
- food handling certificate (preferred)

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