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Tele Sales
2 weeks ago
- Proven experience as telesales representative or other sales/customer service role
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Go the "extra mile" to meet sales quota and facilitate future sales.
- Keep records of calls and sales and note useful information.
- Responding promptly to customer inquiries and get a manager if required.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so to guide the clients at best.
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues, as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Handel cash, credit, or check transaction with customers.
- Issue change receipts, refunds.
- Keep reports of all transactions.
- Assist other departments if needed to make sure the flow of the work.
- Meet personal/customer service team sales targets and call handling quotas.
- Follow communication procedures, guidelines, and policies.
Salary:
QAR4, QAR5,500.00 per month
Experience:
Customer Service: 3 years (required)
Language:
- Arabic (preferred)
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Tele Sales
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