Butler

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Butler
Key Roles& Responsibilities

  • Takes responsibility and ownership increating personal connections through emotional luxury betweenButlers and guests.
  • Attends daily briefings andnotes all information about the guests and functions in thehotel.
  • Engages and customizes check-inprocedures, suite set-up, and suiteorientation.
  • Offers welcome drinks, createsbespoke destination itineraries and diningrecommendations.
  • Intuitively anticipatesthrough observation and interactions guests' needs andwants and orchestrates special occasions andcelebrations.
  • Ensures all suites receive promptand courteous service.
  • Ensures that specialpreferences of all guests are taken intoconsideration.
  • Regular service offeringsinclude unpacking, packing, light laundry handling, shoe-shineservice.
  • Works closely with in room dining andengages / customizes replenishment of amenities for occupiedsuites.
  • Liaises with in room dining andhousekeeping and checks on a regular basis to ensure amenities,guest preferences and other such points are taken care of andcarried out flawlessly.
  • Engages and customizesin suite Maxi Bar set-ups for occupiedsuites.
  • Responsible of removal and exchange ofdirty plates, cutleries, glasses etc. while replenishing amenitiesand Maxi Bars for occupied suites.
  • Keeps trackof all DND rooms and informs the Butler Supervisor for furtherfollow up.
  • Offers assistance for departurearrangements and provides fondfarewell.
  • Responsible of the cleaning andmaintenance of all Butler areas including guest suites, pantries,stores, equipment perishables, stationary,etc.
  • Promptly answers any in-house guest calls,instant messages and emails and communicates with respectivedepartments in the resolution of guests'requests.
  • Ensures all communication is carriedclearly amongst the team.
  • Performs relatedduties and special projects assigned.
  • Ensuresservice standards and individual performance are aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance,Spirit of Conquest, Innovation andRespect.
  • Executes the annual upsell strategyand achieves all goals as set by management and cooperates with theFront Office team in promoting inter-hotel sales and in-houserestaurants and facilities.
  • Cooperates closelywith In-Suite Dining and Housekeeping to ensure a seamless In RoomDining and cleaning experience. Acts as a link for guests with allother areas of the hotel.
  • Addresses anysecurity incidents and guest complaints to the Head Butler andreacts proactively when suitable andappropriate.
  • Ensures guests receive theexperience as detailed in brand Standard Operation Procedure (SOP),Raffles Doha Local Standard Operation Procedure (LSOP) as well asForbes 5 star / Leading Quality Assurance (LQA) standards and aimsto achieve the scores and goals set bymanagement.
  • Performs any duties and specialprojects as requested by management whether in your own departmentor any other department in the hotel.
  • FollowsHotel Evacuation Policy in case of an Emergency.

Qualifications

PERSONALATTRIBUTES REQUIRED FOR THE ROLE

  • Possesses strong interpersonal skillsand ability to communicate in secondlanguage.
  • Ascertains and addressesguest/colleague needs.
  • Focuses on service withan eye for detail and an approachableattitude.
  • Works well under pressure, analysesand resolves problems, exercises good judgment and with a highdegree of professionalism.
  • Prioritizes andorganizes work assignments and delegates workeffectively.
  • Self-motivates and shows goodinitiative in a dynamic environment.
  • Ensuressecurity and confidentiality of guest and hotelinformation.
  • Possesses good computer andproperty management system skills.
  • Embraces andresponds to change effectively.
  • Obtains stronglocal market knowledge.
  • Understandsinternational luxury travelers and theirneeds.
  • International level of quality andnon-hotel experience a plus.
  • Strongunderstanding of cultural nuisances in dealing with local andMiddle Eastern guests.

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