Receptionist Required for Gym

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Fitness Extreme International Full time
We are looking for a dedicated, career oriented, smart receptionist for our gym "Fitness Extreme International" in Qatar.

Duties and Responsibilities

  • Provide exceptional customer service experience to all members, nonmembers and users of the facility
  • Enrolling new members and assisting current members with their queries
  • Greeting members and users of the gym as they come through reception
  • Checking in members and verifying memberships
  • Registering prospective members and guiding them to the correct person
  • Providing information on classes and availability
  • Handling questions about cancellation of membership
  • Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties
  • Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre
  • Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift
  • Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities
  • Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times
  • Handling telephone enquiries, recording messages from incoming calls and transferring calls
  • Maintaining a clean and tidy environment, both behind and in front of the counter
  • Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department
  • Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation

Additional

  • Committed to working within a framework that encourages equality of opportunity and diversity
  • Supportive of the Aims and Purposes of Smart Gyms
  • Ability to attend work during evenings and weekends.
  • Committed to ensuring the safety or members and guests at all times
  • Uphold safe and efficient workplace policies and practices
  • Undertake supervision and training
  • Maintain records, and compile monitoring data as requested

Qualifications

  • Good level of secondary education
  • Excellent Communication Skills

Additional Information

  • Friendly and approachable with an outgoing personality
  • Cooperative, positive and optimistic
  • Excellent customer service skills
  • Basic numeracy skills
  • Ability to enjoy working with a diverse range of people
  • Able to project self confidence in own abilities
  • Able to prioritise work, handle pressure and take confident daytoday decisions
  • Ability to maintain a professional appearance and behaviour
  • Ability to communicate effectively in person, in writing and over the telephone
  • Willingness and ability to occasionally work outside normal office hours
  • Willingness to work flexibly in response to changing organizational requirements

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

Language:

  • English (preferred)


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