Spa Supervisor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Katara Club Full time

About Katara Club:

Katara Club is a renowned wellness and leisure facility committed to providing exceptional experiences to our members. We pride ourselves on offering a luxurious and rejuvenating spa environment.

Job Description:

As a Spa Supervisor at Katara Club, you will play a crucial role in ensuring the smooth operation and outstanding service delivery of our spa facilities. You will be responsible for overseeing daily spa operations, managing a team of spa professionals, and maintaining high standards of customer satisfaction.

Responsibilities:

Team Management:Lead and motivate a team of spa therapists and support staff.
Conduct regular staff meetings, training sessions, and performance evaluations.
Foster a positive and collaborative work environment.

Operational Excellence:Ensure the efficient day-to-day operation of the spa.
Monitor and maintain spa facilities to meet cleanliness, safety, and hygiene standards.
Collaborate with other departments to coordinate spa activities and promotions.

Customer Service:Uphold the highest level of customer service and guest satisfaction.
Handle customer inquiries, feedback, and complaints in a professional manner.
Work closely with front desk and reservation teams to optimize appointment schedules.

Sales and Marketing:Assist in developing and implementing spa promotions to drive revenue.
Encourage upselling of spa services and products.
Collaborate with the marketing team to promote spa offerings and events.

Inventory Management:Monitor and manage spa product inventory.
Place orders for spa supplies as needed.
Ensure proper storage and usage of products to minimize waste.

Qualifications:

  • Proven experience as a Spa Supervisor or in a similar supervisory role.
  • Excellent leadership and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Knowledge of spa treatments, products, and industry trends.
  • Exceptional customer service and communication skills.
  • Basic computer skills for scheduling and inventory management.

Education and Certification:

  • Diploma or degree in spa management, hospitality, or a related field.
  • Relevant certifications in spa therapy or management are a plus.

If you are passionate about delivering exceptional spa experiences and possess the skills and qualifications mentioned above, we invite you to join the Katara Club team.

Job Type: Full-time

Pay: QAR7, QAR10,000.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

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