Restaurant Manager in Provok

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Fairmont Hotels & Resorts Full time
  • Ensure correct grooming standards are followed at all times
  • Responsible for the smooth operation of the outlet
  • Responsible of the Care Programme at all times
  • Follow up on all financials, LQA, Forbes and TrustYou targets and cascade it down to the team
  • Is aware of the daily, monthly and yearly financial targets
  • Actively contributes towards the achievement of financial targets
  • All issues and negative guest feedback need to be properly reported on Glitch system
  • Following up on opening and closing checklists
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Handle financial procedures according to guidelines set by the finance department
  • Responsible for linking all facets of service, cuisine and entertainment
  • Assume the responsibility of daily operations
  • Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the Director of Food and Beverage
  • Conducts daily briefings for all staff prior to commencement of each shift or assign it to the outlet Assistant Manager during the Restaurant Manager absence
  • Ensure all appropriate equipment is on hand for each service period
  • In charge of training, grooming and selection of casual labour (if needed)
  • Should be creative, confident and prepared to think outside of the box
  • Following the personal development plan set by the corporate office
  • Following team's personal development and assign KPI's in accordance with Hotel/Departmental goals
  • Ensure the operational inventory is always accounted for and in immaculate condition
  • Ensure the outlet maintenance is ensured at all time
  • Create opportunities for upselling products, establish sales goals and selling strategies
  • Develop the restaurant team to strive for excellence
  • Creates an efficient rostering system
  • Inspires heartists to create a flow of new and 'improved' ideas
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Ensure awareness and delivers the optimum levels of service and guest satisfaction
  • Establish and maintain effective communication across all divisions
  • Lead by example through a passionate, hands on approach
  • Assist with collecting information for the monthly P&L review
  • Planning and coordinate menus with the outlet Chef
  • Ensure team's food and beverage knowledge at all time
  • Carry out other duties as and when requested by the Director of Food and Beverage
  • Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office
  • Preparing reports at the end of the operations including guest's comments, sales report, general feedbacks
  • Responsible of the team recruitment in cooperation with the HR department
  • Responsible to cooperate with Masala Library corporate office and Chef
  • Develop a strategy of handling special guest's re quests and VIPs (including but not limited to the Royal Family)

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