Guest Service Agent Associate

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Precision Hire Solution Full time

Guest Service Agent /Associate

A Guest Service Agentprovides reception services for Guests to contribute to an overallexceptional experience from checkin through checkout and completeaudits as required.

What will I bedoing

As Guest Service Agent you willserve on the Front Office Team to provide services for Guests tocontribute to an overall exceptional experience from checkinthrough checkout and complete audits as required. A Guest ServiceAgent truly influences the first impressions of our Guests andtherefore are responsible for performing the following tasks to thehighest standards:

  • Achieve positiveoutcomes from Guest queries in a timely and efficientmanner
  • Ensure an efficient reception experiencefor Guests including check in/out and complete audit procedures asrequired
  • Ensure that the Guest Service Manageris kept fully aware of any relevant feedback from guests and orother departments
  • Demonstrate a high level ofcustomer service at all times
  • Attendappropriate training courses when required and assist with theNight Teams training and developmentefforts
  • Demonstrate a knowledge of hotel roomcategories room rates packages promotions and other general productknowledge necessary to perform dailyduties
  • Maximize room occupancy and useupselling techniques to promote hotel services andfacilities
  • Use the correct procedures regardingthe acceptance of foreign currencies credit cards and cash inaccordance with the hotel credit policy
  • Complywith hotel security fire regulations and all health and safetylegislation
  • Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
  • Follow company brandstandards
  • Assist other departments asnecessary

What are welooking for

Guest Service Agentsserving Hilton brands are always working on behalf of our Guestsand working with other Team Members. To successfully fill this roleyou should maintain the attitude behaviours skills and values thatfollow:

  • Previous experience in acustomerfocused industry
  • Positive attitude andgood communication skills
  • Commitment todelivering a high level of customerservice
  • Excellent groomingstandards
  • Calm efficient and organized withgreat attention to detail
  • Ability to multitaskwhile maintaining a positive attitude when working with aGuest
  • Professional manner with an emphasis onhospitality and guest service
  • Ability to workon your own and as part of a team
  • Competentlevel of IT proficiency

It would beadvantageous in this position for you to demonstrate the followingcapabilities and distinctions:

  • Previous experience in cash handling
  • FrontOffice/Concierge experience in the hotel leisure and/orentertainment sectors
  • Conflict resolutionexperience

What will it belike to work for Hilton

The future ofhospitality is bright at Hilton: a leading global hospitalitycompany with a diverse portfolio of worldclass brands. Dedicated tofilling the earth with the light and warmth of hospitality we havewelcomed more than 3 billion guests in our more than 100yearhistory. Hilton is proud to have an awardwinning workplace cultureand we are consistently named among one of the Worlds BestWorkplaces.
We support the mental and physical wellbeingof all Team Members so they can Thrive thanks to innovativeprograms and benefits such as workplace flexibility career growthand development and our Go Hilton Team Member Travel discountprogram. Hilton prioritizes understanding and integrating our TeamMembers unique perspectives and voicesalong with those of ourGuests Owners Suppliers and Partnersto cultivate a diverse andinclusive environment for all. Check out the Hilton Careers blogand Instagram to learn more about what its like to be on TeamHilton
We are an equal opportunity employer and valuediversity at our company. We will ensure that qualified individualswith protected disabilities are provided reasonable accommodationto participate in the job application or interview process toperform essential job functions of his or her role and to receiveother benefits and privileges of employment. Please contact us torequest accommodation.

This jobhas been sourced from an external job board.
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