Butler Server

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Hotel Chadstone Melbourne MGallery Full time
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
  • Bears a full and comprehensive knowledge of the Hotel, including all departments, services and outlets
  • Ensures personalized service is offered to guests during their stay
  • Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
  • Maintains a high level of communication and feedback within the department
  • Identifies and anticipate guest needs
  • Is continually proactive with in all areas of operation
  • Abides with all policies and procedures as stated in the Butler Services Policy Manual
  • Reports for duty punctually & in accordance to the issued department schedule
  • Adheres at all times to the hotel grooming and uniform standards
  • Assists with luggage delivery and collection
  • Provide Food & Beverage service in the Fairmont Gold lounge with the ability to handle plate, hand carried service
  • Prepares bar beverages and liquor pouring according to the guidelines given
  • Carries out general cleaning and checking for equipment in the Fairmont Gold Pantry
  • Warm up rooms according to Fairmont housekeeping standards checking that all room equipment are functioning
  • Reports guest complaints, requests and inquiries to Fairmont Gold Manager or Fairmont Gold Supervisor
  • Reports any unusual occurrences or requests to the Manager or Assistant Manager
  • Maintains the cleanliness and coordinates maintenance work with engineering department of all Fairmont Gold areas and equipment
  • Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
  • Participates in the orientation, meeting, and training process of all colleagues assigned to Fairmont Gold

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