General Manager- West Bay Doha Autograph Collection

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Marriott International, Inc Full time

Job Number

Job Category Property Leadership

Location Independent West Bay Doha, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

CANDIDATE PROFILE

Education and Experience

  • 2year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 4 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR

  • 4year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major highly preferred; 2 years' experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Hotel Brand Champion

  • Champions the Autograph Collection brand's service vision for product and service delivery.
  • Communicates a clear and consistent message regarding departmental and property goals to produce desired results.
  • Makes and executes the necessary decisions to keep property moving forward toward achieving goals.
  • Communicates a clear and consistent hotel brand message to employees, property leadership team, and owners.
  • Provides inspiration and motivation to achieve operational excellence.
  • Represents Autograph Collection and Marriott values in all leadership actions.
  • Stays current with industry trends and monitors strengths and weaknesses of competition.

Business Strategy Development and Execution

  • Develops and executes business plans designed to support the independent hotel brand, maximize customer satisfaction, profitability, and market share.
  • Works with Executive Committee to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.
  • Aligns property brand business plans with Autograph Collection strategies.
  • Explores new business opportunities in local area.
  • Measures and evaluates the success of property business strategies (e.g., in terms of customer experience and property performance) and uses this information to inform future business plan enhancements.
  • Manages the implementation of a hotel service program with the objective of creating an extraordinary guest experience tailored to an independentminded traveler.

Sales and Marketing

  • Works closely with Sales and Marketing team to develop revenue generating strategies for property.
  • Identifies new business leads, develops tailored sales approaches to reach niche markets with a preference for independent hotels, and actively pursues leads with Sales and Marketing team.
  • Aligns sales and marketing strategies with Autograph Collection strategy and effectively executes against established goals.
  • Initiates appropriate proactive independent sales and public relations activities to build awareness and generate demand.

Business Information Analysis and Revenue Management

  • Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction to proactively address changing market conditions.
  • Verifies that property operates within budgetary guidelines and achieves profit margin goals.
  • Uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
  • Identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
  • Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; establishes revenue strategy that supports Autograph Collection brand positioning in local market.
  • Promotes demand forecasting and sound revenue practices to maximize yield.

Customer Relationship Management

  • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
  • Delivers customer service aligned to the Autograph Collection brand strategy throughout the guest experience.
  • Promotes employee understanding of expectations and parameters for delivering Lifestyle brand service.
  • Reviews guest feedback with leadership team and facilitates appropriate corrective action.
  • Uses personal judgment and expertise to develop innovative ways to enhance the customer experience.
  • Stays available to solve problems and/or suggest alternatives to previous arrangements.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Develops creative solutions to overcome obstacles related to continually improving guest satisfaction results.
  • Utilizes customer feedback to recognize out

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