Merchandise Operations Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time

Rixos Qetaifan Island North


Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark.

The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country's biggest draws will be Qetaifan Island North's Waterpark attraction. The Icon Tower is the world's highest tower of its kind, reaching 82 metres.

Merchandise Operations Manager


This Merchandise Operations Manager is responsible for the daily operations of the Stores, developing and executing merchandising plans and manage merchandising operations to achieve volume and desired profit goals.

To train merchandising staff to ensure product assortment displays seasonal, branding, and clients' demands.

What's in it for you:

  • Be part of a unique and complex resort in Qatar
  • Take advantage of opportunities to be recognized for your professional contributions
  • Employee benefit card offering discounted rates in Accor worldwide
  • Learning programs through our academies
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

  • Manage the logistics of all merchandise from dock to selling floor to ensure efficiency in stock flow, compliance, and safety at all times.
  • Identify and champion the implementation of operational process improvement across the stores
  • Purchase, receive, process returns, price, prepare and merchandise designated products through approved suppliers and in compliance with established practices to achieve goals for sales, margin, inventory turns, and labor expense.
  • Supervise flow of merchandise to sales floor
  • Responsible of the monthly physical inventory count
  • Oversee merchandise support activities ensuring merchandise optimization in stores.
  • Guide merchandising planogram development in partnership with sales and product teams to optimize sales across product categories.
  • Monitor stock levels by category and product to identify the fast / slow moving items and work with the merchandise operations manager on action plan such as price changes / remerchandising / cancellations or reorders.
  • Ordering studio supplies and general maintenance.
  • Track, organize and distribute props and product for photo shoots.
  • Support the business by supporting operation teams in large scale photo studio.
  • To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock to merchandising manager.
  • Focus on inventory optimization.
  • Provide updates to the business with meetings, presentations, and weekly/monthly report.
  • Translate annual strategic plans into functional specific goals and drive/learn from results.
  • Partner with Finance and Buying partners to create annual and seasonal inventory plans that support optimal client experience while enabling the realization of financial goals
  • Ensure compliance with processes that remain efficient, effective, and streamlined
  • Identify and champion the implementation of operational process improvement across the stores
  • Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations.
  • Maintain shrinkage strategy and manage implementation including communication, education, monitoring, review, and support.
  • Manage rotas ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team.
  • To ensure outstanding presentation and visual merchandising standards are always maintained. Ensure the shop is tidy, clean, and full at the end of the day.
  • Ensure all staff are kept up to date on changes to products, offers and promotions.
  • Carry out annual performance reviews on each team member to manage and motivate individuals as well as providing clear direction and support.
  • Completing and updating all retail targets and communicate to the team.
  • To ensure all HR policies and procedures are adhered to.
  • Completing payroll activities, including sending new starter, employee changes and leaver information to HR accurately and on time

Your experience and skills include:

  • Bachelor's degree in Business or equivalent qualifications
  • Minimum 34 years of operations experience for retail organization.
  • Worked in a fast pace, high turnover organization.
  • Strong working knowledge of MS Excel, Word, & PowerPoint
  • Excellent written and verbal communication skills in English
  • Relevant Experience in similar role and in working in the Gulf Countries
  • Good standard of numerical skills.

Your team & working environment:

At Accor, we are Heartists

Are you ready to put your heart at the center of everyth

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