Equipment Controller

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar MiLaha Full time

  • Acts as focal point betweenCustomers and Asset Mgmt department for communicating theequipments and vehicle
Problems , repair timeline , andexpressing customer concerns to technical maintenance team.

  • Handle telephone and personal inquiries fromcustomers, and support the Planning & Technical teams atvarious
Workshops managing by Asset Management forproviding their required data such as an equipment'sproblems,
Running hours, work completion details ,etc.

  • Prepare and follow-up preventive andpredictive maintenance plans to ensure equipmentreliability.
  • Conduct daily meetings with therelevant personnel in operations/equipment owner/technicalmaintenance team and
Then update the daily work statusreport to ensure customer satisfaction

  • AssistSupervisor - Planning & Control for the reconciliation ofMaster Asset List
  • Attend to calls receivedregarding breakdown of equipment, and inform the relevant personnelor, when outside help
Is needed, find service providersto handle the work to facilitate quick correctiveactions.

  • In coordination with the AssetManagement supervisors and manager, resolve Customer Complaints andensure
Customer has positive ownershipexperience.

  • Regularly follow up withforeman/supervisor and technicians on ongoing repair works andupdate Customer
  • Open Job Cards in oracle systemwith exact details providing by customer and hand over tomaintenance
Supervisors Foreman /Technicians

  • Check on progress of repairthroughout the day. Contact customers regarding any changes in theestimated or
Promised time, explain cost and timerequirements in detail, and get proper authorization before anyadditional
Repairs areperformed.

  • In coordination with technicalmaintenance supervisors, prepare quotation and obtain necessaryapprovals.
  • Assist workshop supervisor toProcesses warranty claims and completes the documents required toprocess the
Claims, forwards them to themanufacturer/supplier and follows up.

  • Closureof completed work orders in oracle system along with the Invoicingfor completed work orders.
  • Preparing Dailyequipment status report for updating to BU heads and relevantstakeholders
  • Gather and monitor gauge readingsfrom vehicles & equipment to collect data for PPMSC& Trend analysis.
  • Publishing Load TestsDocumentation for equipments on monthly basis and monitoring 3rdParty certifications for all
Theequipments
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