Senior Restaurant Manager
2 weeks ago
Responsibilities
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through wordofmouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Requirements and skills
- Proven work experience as a Senior Restaurant Manager, Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role in a high volume, multi departmental F&B Operation with highest levels of service is preferred
- Proven customer service experience as a manager
- Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
- Familiarity with restaurant management software
- Strong leadership, motivational and people skills
- Acute financial management skills
- BSc degree in Business Administration; hospitality management or culinary schooling is a plus
- A minimum of 10 years of experience working in Food & Beverage management positions
- Experience with inventory management systems
- Solid F&B related financial knowledge including budgeting, manning, cost management, and capital expenditure
- Solid knowledge and expertise of high end F&B service procedures and standards
- Ability to delegate to and lead other management colleagues
Job Types:
Full-time, Permanent
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