Senior Restaurant Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Aspire Katara Hospitality Full time

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through wordofmouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

  • Proven work experience as a Senior Restaurant Manager, Restaurant Manager, Restaurant General Manager, Hospitality Manageror similar role in a high volume, multi departmental F&B Operation with highest levels of service is preferred
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills
  • Acute financial management skills
  • BSc degree in Business Administration; hospitality management or culinary schooling is a plus
  • A minimum of 10 years of experience working in Food & Beverage management positions
  • Experience with inventory management systems
  • Solid F&B related financial knowledge including budgeting, manning, cost management, and capital expenditure
  • Solid knowledge and expertise of high end F&B service procedures and standards
  • Ability to delegate to and lead other management colleagues

Job Types:
Full-time, Permanent
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