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TS Systems Engineer
2 weeks ago
Key Responsibilities:
- Creating and testing new functionality in SMAX. Maintaining offerings and models in SMAX
- Developing and maintaining flows in Operations Orchestration (OO)
- Maintaining integrations, including certificates and secure communication
- Daily checks and maintenance of the environment
- Perform business analysis activities, analyze user requirements, design solutions and document system specifications
- Contribute in defining secure solutions by following best practices to ensure quality, scalability and security of deliverables
- Resolve production incidents or defects as needed, and proactively identify potential issues before they appear in the production environment; contribute to the root cause analysis
- Optimize employee onboarding process thereby providing seamless experience to affected employees
- Conduct continual service improvement by reviewing services in SMAX, provide recommendations and track improvement opportunities till closure
- Continuously look at ways to enhance user experience and minimize service delivery time. Discuss and provide recommendations to service owners for their services
- Work closely with technology and business teams within Agile/Scrum/CMMI model
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