Housekeeping Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar FMM Full time

A Housekeeping Manager will be the leader having accountability and ownership concerning managing and delivering productive, effective and innovative solutions for Integrated Facility Management Services. The ideal candidate will have a background in either the delivery of Hotel Service Management or large people moving platforms with a focus on front and back of house solutions. He or She will be an individual who fully understands the delivery of exceptional detailed quality outputs and has the ability and foresight to balance operational requirements and expectations of the client. The responsibilities include but are not limited to:

  • In this role you will be the 'key account owner' of customer and stakeholder relationships to truly enhance our partnership relationship with our customer.
  • Design the operational structure and plan of the department and implement it.
  • Manage the Key Performance Indicators and Service Level Agreements relevant to the contract/department under your control and provide progress reports as and when required by the Senior Management team or client.
  • Ensure full compliance in terms of soft services operational delivery and sustainability.
  • Build and develop strong relationships with internal customer's such as vendors and suppliers and support the Procurement team with all procurement process needed
  • Manage, communicate and promptly coordinate with the subcontractors, including those for technical repairs and maintenance of machinery, high access cleaning, pest control and waste management.
  • Plan and prepare rosters / schedules for every location and its assets there within and ensure consistent implementation of the same.
  • Organize and plan needed resources for peak business period during daily operations as well as seasonal spike in travelling such as summer plans or Eid, Winter and Summer plans
  • Design and implement emergency plans, including harsh weather contingency plans for rain, sandstorms and flooding.
  • Manage restoration projects as well as assist in the site visits of potential new projects.
  • Perform spot checks, inspections and audits to test quality of services provided in line with the SLR/Client expectations or additional request's during VVIP movements.
  • Leading a diversified team and demonstrating continual motivation of the team to deliver an exceptional quality of service output.
  • Maximize, always restore and sustain the life of client assets whilst providing a quality of service solution through understanding and upkeep of building assets and the associated cleaning solutions that are involved in maintaining those assets.
  • Support the design and delivery of the Soft Services Platform as a method to mature the organization
  • Actively involved in the recruitment of custodial staff.
  • Ensure all Custodial employees under their control receive all compulsory HSEQ training in a timely manner
  • Ensure all chemicals used are approved by the HSEQ team by means of a MSDS and COSHH sheet.

Job Type: Full-time

Application Question(s):

  • What is your minimum expected salary?

Experience:

  • housekeeping management / soft service management: 8 years (Required)

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