Emergency Response Member
2 weeks ago
Philadelphia, PA 19092/Edina, MN55435
Must bea US Citizen or Green Cardholder.
Developsprocesses to handle operational issues within direct area ofresponsibility; maintains robust operational management disciplineusing metrics, and ensures all colleagues operate within publishedprocedures and professional standards in order to achieve allprocessing metrics and departmentstandards.
Developsmethodology to ensure that assigned task that are complex in natureare managed effectively and in a timely manner ensuring Clientmeasurement Service Level Agreements (SLAs) are adhered to, inorder to provide services in an efficient, effective and regulatorycompliantmanner.
Communicatesdirection for team meetings and activities to encourage the sharingof opinions, ideas, knowledge, and solutions, approves inputsreceived for the evolution of the operational model at all levelsof the organization, counsels on, and where required, leads changeefforts, projects, quick wins, questions what next and encouragesideas in order to promote new process improvement ideas thatleverage technology solutions and to improve provision ofservice.
Developsstrategy to manage individual performance and for development plansfor each team member with effective mentoring, providing inputs onperformance feedback and all people related matters includingrecruiting, salary/bonus, performance management, training, talentmapping, succession planning, status changes, etc. and facilitatestraining sessions for all CSS colleagues as applicable in order tosupport, and guidance to less experienced Colleagues and helpdevelop departmentresources.
Approves thetravel and expense operating budget for the team in order to managecosts, working within budgetary/financial objectives for theteam.
Approves SeniorLeadership service activity reports and presents technicalinformation for Management and Leadership to ensure documentationfor the purpose of decisionmaking.
Developsrelationships with peers on complex and contentious reinsurancedevelopments internally and builds, promotes and maintainsrelationships with Brokers, Clients, and Markets to support theteam and/or department externally for all aspects of reinsuranceservice processing and to understand and resolve problems for allexternalstakeholders.
Requirements
1.Hands on experience inReinsurance
2.Excelexperience
3.PowerBIexperience
4.Service Level Agreements (SLAs)knowledge
5.Must be a US Citizen or Green Cardholder.
BenefitsFull
1. Hands on experience in Reinsurance 2. Excel experience 3.PowerBI experience 4. Service Level Agreements (SLAs) knowledge 5.Must be a US Citizen or Green Card holder.
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