TS Controller

2 weeks ago

alJumayliyah, Qatar QATAR Airways Full time

Key Responsibilities:

  • Maintain and oversee the portfolio of existing domains, ensuring timely renewals and compliance with registration requirements, transfers, name server changes, record changes and any domain related transitions or issues
  • Register new domains for upcoming projects and initiatives as per requirements from business, ensuring alignment with brand and strategic goals.
  • Collaborate with domain registrars and internal teams to identify and secure domains that align with the company's branding and marketing strategies.
  • Perform regular evaluations of domain assets, measuring their relevance and suggest changes or registrations as required.
  • Maintain communications with Brand Protection Team regarding ongoing case work.
  • Perform on-line market surveys to identify others infringing our Intellectual Property Rights.
  • Identify and Recover domains & social media accounts infringing our Intellectual Property.
  • Stay updated on industry trends, regulations, and best practices related to domain management.
  • Provide support for domain-related issues, including troubleshooting and coordinating with technical teams to resolve any disruptions.
  • Assess fraud notifications received from anonymous source, identify the fraudulent behavior and digital assets involved.
  • Submit take-down notifications and cease & desist letters.
  • Monitoring security events from different data sources.
  • Perform manual verification of domains, screening for sensitivity and other concerns.
  • Make maximum utilization of the latest technologies and features available in the new service management tool, SMAX.
  • Evaluate and assess strategic solutions by leveraging new and emerging technologies that drive process automations.
  • Conduct continual service improvement activities by reviewing existing services, provide recommendations and track improvement opportunities till closure.
  • Proactively recognize trends and provide suggestions to improve process and technology resulting in reduction of recurring tickets, calls and emails for support teams.
  • Coordinate with finance and business units for budgeting domain related expenses and recharging.
  • Contribute to regular operational activities of the team in addition to above listed responsibilities

About You:

  • A strategic and forward thinker with proven experience in internet domain management, strong analytics and research capabilities to handle changing priorities. You should have strong knowledge of domain-related technologies and DNS configurations.
  • You should also have experience with enforcement and abuse mitigation in multiple areas – domains, marketplaces, ads, search and mobile apps; with creating and improving enforcement systems and workflows including those involving cybersecurity.
  • Excellent verbal and written communication skills, including the ability to be influential and persuasive with stakeholders. Possess ability to lead by example and demonstrate integrity, outstanding interpersonal and leadership skills.
  • You must hold a Bachelor's Degree/Diploma with minimum 10 years of relevant experience in internet domain management and service delivery. Qualifications Application Guidelines Employees must submit applications through internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
  • All internal candidates can only have three active applications at any point in time.
  • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
  • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
  • If you are Cabin Crew or Deck Crew(Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role

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