Retail Sales Associate
2 weeks ago
Job Summary:
Producing desirable sales results and ensuring that the sales attain its monthly objectives by mastering the sales process and displaying a professional customer service behavior that exceeds customer expectations.
Duties and Responsibilities:
- Represent the company in a positive and professional manner to ensure continued sales and company growth by developing positive business relationships with clients/customers.
- Greeting and welcoming customers according to standards of Mouawad.
- Portraying an appearance as per Mouawad grooming standards.
- Prepare the boutique for welcoming customers: checking the showcase, displays, monitor
- Continually seek new clients/customers.
- Building and strengthen relationships with existing clients/customers by constantly
- Responsible for the development and execution of sales plan and targets.
- Followup with potential clients, and take lead on conversions and achieving sales targets.
- Attend the clients/customers and provide excellent customer service and product knowledge.
- Strictly adhere to and comply with local market regulation and company internal control, policies,
- Maintain a good understanding of the company's products and processes and how
- Always being well aware of price before communicating it to customers, by checking the label
- Handle and conduct professionally the price negotiation of the customer, following Mouawad
- Upselling and crossselling at any upcoming opportunity and promote other Mouawad branches.
- Presenting jewelry using Mouawad standards (wearing white gloves, using trays, displaying 4
- Closing the deal by, receiving the payment, having it checked by two team members, packing the
- Gathering market and customer information by engaging with customers and recording interests.
- Recording sales and orders information, present it to showroom manager.
- Meeting the monthly sales target as communicated by showroom manager.
- Supporting team members during the sale, (providing trays, CCM, Calculator or any sales tools)
- Receiving repairs from customers using the service receipt write the repair clearly on service
- Ensure the inventory count and control upon every beginning of the shift.
- Maintain the safe room and showroom displays according to the 5s methodology.
- Attend events or exhibition if required.
- Proactively attend team meetings, reinforce company culture and share best practices with
- At the end of the day, remove Jewelry from the showcase, place it in the safe, lock the room,
Needed Skills and Competencies:
- Arabic speaker
- Customer service skills
- Interpersonal communication skills
- Peopleoriented
- Positive attitude
- Be able to network and negotiate
- Team player
- Must be able to multitask, flexible and adaptable
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