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Senior Vice President Premium Brands

4 months ago

Doha, Baladīyat ad Dawḩah, Qatar MARRIOTT International Full time
Genius Talent is seeking a
HousingProgam Associate for our client, a nationalnonprofit organization in Raleigh. We are seeking an individualwith excellent communication skills, a positive attitude, and callcenter experience is preferred.

POSITION SUMMARY: Performsadministrative and clerical support functions for the HousingProgram. Monitor call center line and conduct customerintakes.

DUTIES ANDRESPONSIBILITIES:
1. Conducts the intakeprocess for program customers, gathering information, and answeringquestions concerning the application process and requiredmaterials.
2. Inputs customer information, demographics,and appointment information into multiple client managementsystems. Monitor call center phone line.
3. Orders andmaintains a library of workshop materials and officesupplies.
4. Responds to customer inquiries, providinginformation, or referring individuals to internal or externalservices for assistance.
5. Performs administrative andclerical support functions for the Housing Program.
6.Schedules and manages the appointment calendar for assigned housingstaff.
7. Assists in the development and completion ofreports detailing program progress. Track customer satisfactionsurvey responses.
8. Active participation in staffmeetings and conference calls.
9. Where applicable,comply with the National Industry Standards for HomeownershipEducation and Counseling.
10. Participate inprofessional development activities.

SUPERVISORY RESPONSIBILITIES:None

ROLEQUALIFICATIONS:

Education and Experience Requirements

  • High schooldiploma/GED
  • Must have own transportation, avalid driver's license, and vehicle insurance.
  • 1-2 years of experience in an office environment workingwith clients, reviewing files and records, and maintaining a filingsystem of client records
  • Bilingual may berequired. Skills and Abilities
  • MicrosoftOffice products and on-line client management systems
  • Problem-solving, arithmetic calculations,
  • Ability to effectively communicate in a professionalmanner, both orally and in writing

ESSENTIAL JOB FUNCTIONS:
The work environment characteristics described here arerepresentative of those an employee encounters while performing theessential functions of this job.

Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions:

  • Occasional lifting lbs)
  • Keyboardingand data entry, use of telephone
  • Work isprimarily performed in an office setting.
  • Subject to long periods of sitting and exposure to the computerscreen.