Guest Service Agent/night Auditor

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Plaza Inn Hotel Full time
Position
Purpose
To welcome guests to the hotel, answer guest questions and resolve guest problems. To perform acheck-in, andcheck-out duties for guests in a professional environment at all times.

Always GSA displays a professional, positive and friendly image of the hotel as he/she plays a crucial role in Guest Satisfaction.


ESSENTIAL FUNCTIONS

  • Ensure prompt, efficient and courteous reception of guests
  • Ensure Standards are followed at all times related to checkin & check out.
  • Record and administer arrivals and departures.
  • Full awareness of current daily status of hotel.
  • Thoroughly conversant with all room types, decor and outlook.
  • Communication and recording of complaints.
  • Be aware of daily functions, events, VIP and group arrivals.
  • Ensure guest's immediate requirements are catered for awareness of regular guest names & requirements.
  • Issue safe deposit boxes and allow guest access in accordance with procedures to carry out any other duties as required.
  • Assist in training new staff members, coach them and monitor their per formance.
  • Ensure the desk is covered at all times, allocating meal breaks sensibly.
  • Be aware of daily VIP, BW Guest and group arrivals, facilitate pre check in.
  • To carry out any other duties as required and assinged by Front Office Supervisor or by the Night Manager
  • Actively participate in Front Office Up selling and increase Hotel Revenue.
  • Run High Balance report daily, act on it and report any challenges to FOS or FOM.
  • Ensure that guest's passport are not held at the reception as guarantee for payment.
  • Maintains the cleanliness and nearness of the front desk area & lobby.
  • Ensure all city ledger bills are attached with complete back for payment and forward to accounts.
  • Ensure smooth hand over to the next shift.

SUPPORTIVE FUNCTIONS

  • Ensure full liaison with other members of the team.
  • Strong communication with other departments, especially Housekeeping, Reservations and Accounts.
  • Strong relationship with guests and internal customers.
  • Key relationship with Front Offcice team.
  • To ensure that no information regarding guest names, details or room numbers is given to unauthorized persons.
  • Ensure unidentified persons are not allowed access to guest rooms. Report any accidents. (guest or staff)
  • To be fully aware of the Health & Safety Policy.
  • To be aware of fire and bomb procedures.
  • Take care in work to avoid accidents.
  • To wear correct uniform at all times and maintain standards of appearance, personal hygiene. behavior and discipline.
  • Report suspicious characters or suspicious packages.
  • Ensure all guest in house and new check ins are adequate security of payments.
  • Alert to fraud.

Night Auditor Functions

  • Responsible for the accurate and timely preparation of the daily recapitulation of all revenue.
  • To check the completeness of all daily revenue by matching the document against the system.
  • To make a comparisson between POS and Wishnet together with the cashiers summary report for revenue and payment.
  • Responsible for making sure that Guest Ledger is always in balance.
  • To investigate and adept any accounting and processing error made by FO or FB cashier.
  • To prepare daily revenue report and cashier summary.
  • To prepare other reports generated by hotel system for hotel management morning briefing.
  • To monitor guest floor limit and report and any access to Financial Controller.
  • Report any discrepancies found as result of the audit to Income Auditor.
  • To assist other staff who is in need of aasistance.
  • To assist his / her Supervisor when the need arises.
  • To check all invoices and folios for relevant support documents such as LPO, outlet vouchers, etc and guest signatories.
  • To reconcile all credit card transactions and updates credit card machines.
  • Check all paid out rebates for approved signatures, support and remarks.
  • To undertake & complete any additional assigned jobs in any area of accounting department.

Application Question(s):

  • Do you have a Valid QID?
  • Can you provide NOC for Sponsorship Transfer?

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