Reservation Agent

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar InterContinental Full time

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar.

You'll find us in the exclusive West Bay area, close to the city's Doha Exhibition and Convention Centre, government offices, and corporate headquarters.

Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, health, and fitness club, and a rooftop pool, ensure a memorable stay.


What's the job?


As a
Reservation Agent you are responsible for handling incoming calls and inquire to the reservation department in a professional, efficient, and friendly manner.


Promote the desired work culture by living the 5 winning ways value - _Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

_**
Your day-to-day

  • Process the reservations from sales team or individual calls or group companies and travel agents by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
  • Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
  • Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
  • Creates and maintains reservation records by date of arrival
  • Understand the hotel policy on guaranteed reservations and no shows

What we need from you
**What we offer

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