Customer Success Executive

3 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Red Castle Full time
Job SummaryThe role will Set the overall vision and strategic Success plan for their customer:
  • Deeply understands the customer business goals, environment, pain points and operational maturity.
  • Build and nurture strong customer executive relationships to develop a holistic and deep view of immediate needs and current programs.
  • Help the customer accelerate through the value lifecycle to realize their expected outcomes.
  • Provide customer insights based on strong knowledge of best practices for architecture, implementation, adoption & migrations.
  • Post-sales orchestration of all company wide and partner resources (People and assets like, Accelerators, ATX, etc.) to provide a unified path to Customer Success.
  • Develop and deliver Quarterly Success Review
  • Ensure the strategy and direction is integrated within the overall account team goalsImplement Success Strategy across the account leveraging partners as appropriate.
  • Represent the organization at the highest levels within their customers.
  • Advocate innovation and effectively lead through change
  • Serve as the lead spokesperson and ambassador for Customer success.
  • Use quantitative and qualitative analysis to drive operational excellence in customer and/or partner engagement
  • Provide detailed and documented requirements to cross functional teams that improve the impact of the customer experience
  • Provide bi-weekly metric reports including integrated results across routes to market
Who You Are
  • Strategic, self-driven thinker who can develop/implement a GTM strategy across all stages of the customer lifecycle and is skilled at driving continued process improvements
  • Ability to work independently as well as leveraging full team and cross functional resources to ensure successful customer experience at each interaction
  • Prior success with understanding quantitative customer metrics – health scores, NPS/CSAT, ARR – to tailor interactions and drive actionable next steps to ensure customer adoption and renewal
  • A customer-obsessed mindset with a strong grasp of relevant success stories, customer KPIs, and best practices to drive superior outcomes
  • Strong relationship builder with a focus on aligning and collaborating with key stakeholders – Business Unit Executives, Sales Executives, Delivery Executives, CX Executives, Consulting Executives, Partners and their Executives – to drive an integrated, consistent customer-centric approach
Required Experience
  • 10+ years' experience in leading customer-facing organizations. Proven successful consulting with key technical and sales acumen
  • 5+ years of experience with subscription and software offers
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers and a passion for revenue and growth
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent executive level communication and presentation skills
  • Bachelor's degree required, Master's degree preferred


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