Operations Manager

4 weeks ago


Qatar SCORE GAMING Full time

Key Responsibilities:
Operations Oversight:Supervise and report daily operations, including lane assignments and reservations.

Monitor and improve operational efficiency and workflowTeam Leadership and Customer Services:
Train, and supervise a team of staff members, including lane attendants, billiard technicians, and customer service representatives.
Create and maintain a positive and productive work environment through effective communication and leadership.
Foster a customer-focused culture to provide exceptional service to all.
Address customer inquiries, concerns, feedback promptly and professionally and report to venue manager.

Inventory Management:
Maintain inventory levels of bowling balls, billiard cues, and other related items.
Prepare list of supplies and equipment as needed, ensuring cost-effectiveness.

Safety and Compliance:
Enforce safety protocols and ensure that all employees adhere to safety guidelines.
Enforce compliance with local, state, and federal regulations related to entertainment facilities
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