Crew Hotel

About the role:

Qatar Airways are pleased to announce an incredibly exciting opportunity to join our Flight Operations team as a Crew Hotels & Allowances Officer.

As a Crew Hotels & Allowances Officer, you will establish and maintain proper and timely coordination/ controls with all departments involved in the allowance process (form origin to payment instruction) in order to pay the crewmembers their variable allowances due in a timely manner. You will also responsible for facilitating long-term outstation crew accommodation and airport transportation requirements at all QR layover destinations.

Specific responsibilities for the role include:

Support the Crew Hotels & Allowances Specialist in the undernoted functions;

• Provide support to the Crew Hotel & Allowances management team to develop a vendor management performance framework, including the creation of performance delivery metrics and key performance indicators (KPIs).
• Oversee vendor performance against defined framework, capturing trends and emerging issues for collaborative resolution.
• Oversee invoice verification and payment process.
• Strengthen supplier relationships while working closely with internal stakeholders, such as Procurement, Ground Services and Crew Control, ensuring continually high performance of contract delivery.
• Drive stakeholder engagement to ensure to targets and deliverables are met.
• Oversee delivery of operational crew room and transportation requirements at outstations per third party contractual obligations and expectation.

About you

The successful candidate will have the following skills and qualifications:

• Relevant College or University qualification with a minimum of 4 years job-related experience.
• Airline experience preferred either in Crewing, Logistics, Payroll or Finance.
• Advanced skills in MS office skills, with good knowledge of basic programming as well as good knowledge of presentation techniques {(i.e. MS excel (models and tables), PowerPoint}.
• Strong customer service orientation, organized, extremely detail oriented and possess strong follow up skills.
• Excellent problem solving and organization skills and ability to work independently.
• High level of customer service skills.
• Excellent command of spoken and written English.

How to apply

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role.
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process.
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.