IT Administrator

Typically supports application, IT hardware and software productsDiagnoses and resolves problems using documented procedures and checklistsHandles problem recognition, research, isolation, and resolution stepsMay support multiple platforms, systems and devicesMay require follow-up and/or escalation to a higher level of expertiseInforms senior team members and management of issues requiring additional intervention or support.Provides technical support for installation of new hardware and software.Managing Printers, Access points, CCTVSQL Server Administration including backup technologiesInstall, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Server 2017/2019 Windows patch management Troubleshooting network connectivity in a LAN/WAN environmentDevelop trends by monitoring and analyzing incoming calls, problems and support requestsNeed to work unscheduled timingsMinimum 2 years of experience in hardware & networking troubleshooting and Software Support