Contact Centre Supervisor

About the role:Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer to join our team and play a pivotal role in providing outstanding service to our valued customers.Manage service level of all customer service aspect of the HIA...

Job SummaryTroubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment....

About the role:As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through: You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. You will be responsible for the correct deployment of contracted security...

The Student Activities Coordinator is charged with creating and supporting community building programs, events, and activities that will promote the development of a vital and engaging campus life in Education City. The Student Activities Coordinator will work closely with counterparts in the branch campuses and educational centres to create opportunities...

Job SummaryYou will act as a core member of the library management team. You will be responsible for the day-to-day operations of the Reading Room and the collaborative planning and implementation of next-generation library services, managing the information services team members, providing guidance on work distribution and processes, establishing and...

Job SummaryRun daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Document all trips prior to the start of and at the conclusion of each trip. Transport guests to/from assigned destinations using property vehicle. Park vehicle in designated location when not in use. Inspect property vehicles for...

Job Description:JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any...

Job SummaryResponsible for creating a fair, respectful, diverse and high performance culture enabling people to contribute their best. Develop, deliver and maintain business focused employee relations strategy that meets the needs of the company.Manage disciplinary, grievances and compassionate related issues.Provide support and guidance to managers and...

Job SummaryAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered...

Job PurposeProvide and handle compensation and benefits services to enable the Company to continue to attract and retain qualified personnel at competitive and cost-effective levels.Job Context & Major Challenge(s) Work independently in accordance with established Company Policy and Procedures. Completed assignments are subject to review. Expected and...

Job Number Job Category Food and Beverage & CulinaryLocation Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these...

In this interesting role, you will provide security support across Qatar Airways Network and act as the first point of contact for all security related incidents. You will manage delivery of all day-to-day security operational aspects in relation to scheduled/ad-hoc operations at QR network on shift basis, in coordination with QR network station...

Job Number Job Category Sales & MarketingLocation Qabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYContact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls,...

Job Title: Project Safety Officer Qualifications Bachelor Degree in Safety, Engineering/Science/LPE or related subject Knowledge and/or Experience 10 years varied experience in safety operations within the oil and gas industry including both Onshore & Offshore working knowledge. Specific experience in managing EPC /EPCm type contract & have good...

Job Number Job Category Rooms & Guest Services OperationsLocation Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front...

About the role: Hamad International Airport is a dynamicand innovative aviation company dedicated to delivering exceptionalcustomer experience. We are seeking a motivated Contact CentreOfficer (Arabic Speaker) to join our team and play a pivotal rolein providing outstanding service to our valued customers.Manage service level of allcustomer service aspect of...

We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your...

About the role: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Officer (Arabic Speaker) to join our team and play a pivotal role in providing outstanding service to our valued customers. Manage service level of all customer service...

· Real-time resource for voice and non-voice tasks for efficient resource optimization and blending.Manage non-voice queue maintaining productivity and service level goals. · Identify intraday trends as they develop and recommend the impact on resources and KPls to the business units.· Balance service delivery along with site...

About the role We are currently recruiting for Business Analytics Manager for Customer Contact Centre in Doha. The role is responsible to lead and oversees the Customer Contact Center analytics team, driving data-driven decision-making and enabling strategic insights to improve Contact Centre performance. The main aim of the role is to leverage data and...

**Company Overview**: ETIC Managerial Training Centre is a leading player in the Education Management industry, specializing in comprehensive course counseling services. We take pride in helping individuals make informed decisions about their educational journey and providing top-notch training programs at our state-of-the-art training center. **Position:...

**Restaurant Supervisor | Qatar | Fine Dining**: We are looking for experienced **RESTAURANT SUPERVISOR **to join the F&B Team of fine dining restaurant located in Doha, Qatar. **Requirements and skills needed**: - At least 2 years of experience in a supervisor role from luxury hotels / cruise ships or fine dining restaurants - International experience...

Generate new B2B leads - Acquire and retain business from new B2B accounts - Work closely with supervisor to understand the market dynamics and define and execute strategies to develop business on B2B clients - Be accountable for the execution of the sales plan, resulting in the increase in number of sales through those clients - Manage B2B accounts with...

We are seeking a highly skilled and experienced Joinery Supervisor to oversee our joinery workshop operations. As a Joinery Supervisor, you will be responsible for leading a team of craftsmen to ensure the timely production of high-quality joinery items according to design specifications and client requirements. Your expertise in joinery techniques and...

Adventure Park Supervisor will oversee allaspects of what makes the park run and suggest ideas to the Manageron what can be done to improve operations. Responsible forscheduling; training; monitoring the performance of Ride Operators,Instructors and attendants; adhering to all safety procedures andregulations; daily cleaning; managing height...

Teamwork:Demonstrate co-operation and trustwith colleagues, supervisors, teams and across departments todeliver positive resultsActively participatein wider hotel meetingsInteract withdepartment and hotel staff in a professional and positive manner tofoster good rapport, promote team spirit and ensure effective twoway communication

Teamwork: Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive resultsActively participate in wider hotel meetingsInteract with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication

Adventure Park Supervisor will oversee all aspects of what makes the park run and suggest ideas to the Manager on what can be done to improve operations. Responsible for scheduling; training; monitoring the performance of Ride Operators ,Instructors and attendants; adhering to all safety procedures and regulations; daily cleaning; managing height...

Job SummaryTroubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment....

**Job Number** 23070029 **Job Category** Food and Beverage & Culinary **Location** Le Méridien City Center Doha, Conference Centre Street, Doha, Qatar, Qatar VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that...

Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Lobby Coffee outlet to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. (20%)The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints,...

About therole:As a Security Agent CCTV andAccess Control you will be responsible for helping us achieve thisambition through: You will beresponsible for conducting security related duties both within theAirport Security Operations Centre (ASOC) and within the terminalbuilding. You will be responsible for the correct deployment ofcontracted security agents in...

Personal Concierge Supervisor - Waldorf Astoria Lusail Doha A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP...

**Company** QatarEnergy is an integrated national oil corporation that stands at theforefront of efforts for the long term sustainable development,utilization and monetization of oil and gas resources in the State ofQatar.In its efforts to become one of the best national energy companies inthe world, QatarEnergy's activities and those of its subsidiaries...

**LOCALLY AVAILABLE IN QATAR** **Five (5) Years Experience in Luxury 4- or 5-Star Hotel Apartments** **ONLY Qualified will be contacted.** **JOB DESCRIPTION** **Requirements**: 1. Five (5) Years Experience in Luxury 4- or 5-Star Hotel Apartments 2. Employment / Referral Certificate (for background checking) 3. Valid QID & Passport -Must be able to join...