On-Site Service Specialist

3 weeks ago


Qatar Hitachi Vantara Corporation Full time

Description

You as an Onsite-Support Specialist will be part of Hitachi Energy business based in D oha , Qatar . Y ou will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions .

Your responsibilities:

  • Troubleshoot issues throughout facility & with remote users along with:
  • Management of facility & factory network, servers, & hardware; liaison to IT vendors to ensurebusiness continuity.
  • Printers – manage supplies, provide troubleshooting, & coordinate with technicians
  • Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
  • Accounts – manage use & upkeep of shared user accounts.
  • Factory PCs – manage deployment of hardware and setup of various types of software.
  • Network – assist with adding or modifying network connections & cabling.
  • Hardware – assist & manage various cabling and peripherals for user workstations.
  • Work with multiple teams on IS & IT needs for integration of new devices & machines.
  • Provide documentation of issues, solutions, and potential problems
  • Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.
  • Take care of physical stock management of devices and accessories including CMDB updates
  • Manage logistics by using local logistic providers to ship and move devices across locations
  • Identify and report risks that might downgrade OSS service quality
  • Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
  • Host and support third party technicians
  • Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
  • Follow given OSS governance (participate in meetings, follow escalation path, etc.)
  • Follow OSS procedures defined in Runbook, SOPs, knowledge articles Drivers license beneficial for this job role
  • Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

  • A university degree or completed an apprenticeship in the field of information technology.
  • 2 years of professional experience in IT support.
  • have a proactive and solution-oriented mind-set and have the ability to work independently and self-driven.
  • Proficiency in written and spoken English.
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