Product Officer

Job Summary

To assist in managing all activities of a product life cycle including product development and product management championing marketing initiatives and driving delivery and measurement. In addition to assisting the management of existing suite of products, campaigns and the development of new products suitable for different segments of customers.

Key Accountabilities

Product Management

Provide the necessary administrative / operational / analysis support to the Product Manager for managing the Retail Acquisition and Liability product portfolio.

Provide the required support to Retail Products team for the development of new retail acquisition and liability products/campaigns from planning to execution.

Assist the deliveries against the strategy through focusing on balances, volumes and revenues generated from Private Banking, Sadara, and Personal banking customers

Assist in preparing the proposal for the respective regulatory authority review and approval, prior to launching new campaign or new products.

Provide necessary coordination efforts with the Marketing team to ensure timely delivery of marketing collaterals/ activities to support the assets products and campaigns.

Partner with cross functional teams especially Sales to drive and achieve sales and retention targets

Ensure effective leads management activities from creating leads on the system until the point where purchase is completed.

Ensure effective delivery of product initiatives through strong project management, communications and stakeholder management

To implement the plans for the Retail Acquisition and Liability products including product development plans, annual income and volume budgets

Monitor industry, market, customer and regulatory trends identifying risks and opportunities and propose appropriate responses

To continually monitor performance against agreed business objectives and implement activities to ensure business objectives are met

Product Strategy

Contribute to the implementation of the Retail wide Acquisition and Liability product and sales strategy and ensure the delivery of underlying objectives.

Other Accountabilities

Sales monitoring

Monitor sales performance regularly versus the budget of all distribution channels, in order to ensure meeting the set budgets

Ensure that all sales activities are conducted within the controls and quality standards set by CB guidelines and compliant with QCB regulations

Work with stakeholders to achieve assets cross sell strategies across all segments

MIS and Reports

Prepare departmental MIS statements and reports if required outside of the Analytics team in a timely and accurately manner to meet CB and QCB reporting requirements, policies and standards

Provide and analyse periodic and / or ad hoc reports in order to provide insights and clarity of products current activities and performance

Training

Ensure that all employees carrying out any of the activities related to Products are trained as appropriate

Continuous Improvement

Motivate cross-functional teams and contribute to the identification of opportunities for continuous improvement marketing communications, processes and practices taking into account 'international leading practice', improvement of cross sales, customer activity and experience

Align all customer journeys and product processes to the banks digital transformation strategy

Policies, Systems, Processes and Procedures

Recommend improvements to functional procedure and direct the implementation of instructions and controls covering a specific area of activity so that all activities are conducted in compliance with Credit, risk, audit, and regulatory requirements while delivering a quality, cost-effective service.

Quality, Health, Safety, and Environment

Ensure compliance to all relevant quality, health, safety and environmental management procedures and controls within a defined area of activity to guarantee employee safety, compliance, delivery of high quality products/service and a responsible environmental attitude.

Related Assignments

Perform other related duties or assignments as directed.

Skills

Key Interactions

Competencies

• Account Management
• Adaptability/Flexibility
• Customer Focus
• Customer Service
• Decision Making/Judgment
• Job Knowledge
• Managing Conflict
• Meeting Management
• People Development
• Productivity
• Quality
• Results Focus
• Sales Goals
• Sales Organization
• Sales Skills
• Sales Team Support
• Self Development
• Strategic Thinking/Management
• Team Leadership
• Technical Skills
• Territory Management
• Vision and Values

Skills

• Ability to interact with internal and external stakeholders in a multi-cultural environment
• ATM Knowledge
• Auditing
• Auditing
• Bank Checks
• Bank Computer Systems
• Bank Operations
• Bank Operations
• Bank Policies and Procedures
• Bank Policies and Procedures
• Bank Policies and Procedures
• Bill Payment Procedures
• Bond Services
• Branch Management
• Budgeting
• Building and Managing Teams
• Cash Drawer Balancing
• Cashiers Checks
• Certificates of Deposit
• Certification in Anti money laundering (CAMS certification)
• Check Cashing Procedures
• Checking Accounts
• Checking Accounts
• Closing Procedures
• Consumer Lending
• Credit Card Accounts
• Customer Conflict Management
• Customer Contact Management
• Customer Focus
• Customer Relationship Management
• Customer Service
• Customer Service
• Customer Service
• Customer Service
• Customer Service Orientation
• Customer Surveys
• Data Entry
• Deposits and Withdrawals
• Direct Customer Interface
• Due Diligence
• Escalation Procedures
• Escrow Services
• Extensive knowledge of the banking sector in Qatar and the region
• Financial Analysis
• Financial Consulting
• Financial Product Knowledge
• Financial Products
• Financial Products
• Foreign Exchange
• Foreign Exchange
• Functional Management
• Holiday and Vacation Clubs
• In-depth knowledge of cheque processing
• Insurance Knowledge
• Interpersonal Relations
• Issues Management
• Knowledge of AML/ CFT process and KYC regulations
• Knowledge of Retail Banking Industry and branch banking
• Leadership
• Listening
• Loan Management
• Loan Payment Procedures
• Loan Processing
• Mutual Funds
• Negotiating
• New Accounts
• Night and Mail Deposit Procedures
• Online Banking
• Online Banking
• Online Banking
• Oral/Written Communications
• People Management
• Performance Management
• Personal Banking
• Planning
• Private Client Services
• Problem Solving
• Problem Tracking Tools
• Product/Service Knowledge
• Recruitment
• Regulatory Compliance
• Regulatory Compliance
• Regulatory Compliance
• Relationship Management
• Relationship Management
• Resource Management
• Risk Analysis
• Risk Management
• Safe-Deposit Box Procedures
• Salesmanship
• Salesmanship
• Savings Accounts
• Savings Accounts
• Security Procedures
• Security Procedures
• Series E Bonds
• Service Culture Creation
• Service Level Agreements
• Strategic Planning
• Teller Computer Systems
• Travelers Checks
• Vault Procedures

Education

• Bachelor degree or equivalent