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Concierge Agent

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Four Seasons Full time

Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine's 100 Best Companies to Work for, every year since the survey began in 1998.

In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:

The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It's the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same. This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.

Join our Team

Work on a team that is built on mutual respect, collaboration, and excellent service. Four Seasons provides employees with the same level of care that we expect to be shared with our guests.

Four Seasons Hotel Doha

Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler's haven fashioned to the finest international standards. It is the centrepiece of Doha's outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.

Our Team

Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, business associates, and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service, and a passion.

Job Description

The Concierge Agent is a central part of the Front Of the House Team whose main objective is to ensure our guests are provided with upscale service experiences throughout their stay.

  1. Provide upscale service experiences for guests throughout their stay.
  2. Ensure guests are properly greeted upon their arrival.
  3. Promote all hotel amenities, conveniences, and programs offered.
  4. Ensure that concierge desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
  5. Work with guests pre-arrival and in-house to ascertain preferences and provide insightful recommendations.
  6. Conduct pre-arrival process to contact all future guests to arrange services including but not limited to wine tastings, dining reservations, shipping packages, various transportation methods, and researching different vendors and service providers.
  7. Follow up with guests pre-arrival, within a time of response.
  8. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  9. Maintain permanent communication with guests through our messenger app, with immediate response, and a proper closure of interaction.
  10. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
  11. Interact with guests in person and by phone, following our Brand standards.
  12. Have great knowledge of activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
  13. Perform additional duties as assigned by Concierge Manager and Front Office Manager.
Preferred Qualifications and Skills
  1. Degree Holder, preferably in hotel and restaurant management.
  2. 1-2 years of experience in a similar role with a Five Star Hotel/Resort.
  3. Excellent command of English; Arabic is an advantage.

Opportunities to build a successful career with global potential.

Unique strong culture - diversity of 50 different nationalities.

Living accommodation in high quality, well-resourced apartment.

Excellent Training and Development opportunities.

Employee Recognition Programs.

Complimentary nights at FS Hotels Worldwide.

Paid annual home leave tickets.

Complimentary meals in employee restaurants.

Free transportation to work.

Medical coverage.

Work Authorization

The hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons

You could also learn more about employment with Four Seasons via the following channels:

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